Customer Due Diligence Analyst

Job description

This is a hybrid role.Reporting to the CDD Team Leader (Operations) Sofia, this role is responsible for conducting detailed investigations of Company Digital/Multi Channel UK customers to detect potential money laundering risks and reviewing customers and incidents where risk triggers are identified, or internal thresholds are met. These investigations are conducted to ensure that the customer can legitimately support their levels of play and that there are no clear risk factors in their profile. This is a requirement that aims to reduce the business risk and impact of those customers who are either not willing or able to justify their source of funds as well as being able to prevent the use of the proceeds of crime. Salary range for this role, based on experience level is 19,000 Euros The Digital CDD UK Teams comprises of colleagues based in Woking, Manila and Sofia and are responsible for all CDD Digital functions relating to UK and ROI Entain Group brand customers. We also work with colleagues in the Retail and International CDD divisions sharing experience, best practice and knowledge to minimize the risk of money laundering to the business. You Will: Produce detailed customer reviews with clear, accurate case files where risk triggers are identified, or internal thresholds are met. Work closely with the Customer Protection Contact Centre to ensure customers are contacted where appropriate to understand their circumstances and provide appropriate Safer Gambling advice. Identify Money Laundering or Terrorist Financing issues and escalate concerns in a timely manner. Review open-source information and documents provided by customers to assess Affordability and evaluate any financial crime or Safer Gambling concerns. Liaise with the UK Retail CDD Team when appropriate to gather full details of cross product customers. Ensure proper record-keeping of data analysed and decisions made. You Have: Experience of detailed, investigative, working practices. Experience of Anti Money Laundering and Responsible Gambling requirements. English written and verbal communication skills. Teamwork skills Benefits At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire you. Join us, and a great compensation package is just the beginning. You can expect to receive benefits like: Group Bonus Plan. €100 monthly food vouchers. Transport and utilities support. 25 days' annual leave plus local public holidays. 5 additional paid days off for volunteering, learning and Game Day in December. Hybrid working with 2+ office days per week, plus fully remote working across August from anywhere in Bulgaria. ShareSave scheme. Life assurance and income protection. Equal Opportunities . If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you. We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves. We're an equal opportunities employer . We welcome applications from everyone and we do not discriminate based on age, disability, gender or gender reassignment, pregnancy or maternity, race, religion or belief, sexual orientation, marriage/civil partnership, or any other basis. We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally. #LI-Hybrid About Entain There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands including Ladbrokes, Coral, BetMGM, Eurobet and bwin, and we have an energy that drives us to perform at the height of our potential. Whether you're an engineer, marketer or retail specialist, a career here is a complete game changer.