Customer Education, Content & Systems Operations Lead

Job description

ABOUT THE TEAM OpenAI’s mission is to ensure that artificial general intelligence benefits all of humanity. Customer Education plays an important role in that mission by helping people and organizations use increasingly capable AI systems effectively, responsibly, and with confidence. We create learning experiences, programs, and resources that help customers move from initial understanding to sustained use and measurable impact. As our products, audiences, and programs grow, we need an operating foundation that keeps the content portfolio trusted, clarifies complex work, and helps the team deliver at a consistently high standard. This role offers the opportunity to build the operational foundation behind education programs that shape how enterprises adopt frontier AI. ABOUT THE ROLE We are looking for a strategic operator to own the operating system behind Customer Education. You will work at the center of content, systems, and team execution: owning the health of our education content portfolio, running the team’s operating rhythm, and translating evolving business needs into scalable workflows and system requirements. The right person will raise the quality of execution across Customer Education. You will bring order, judgment, and follow-through to a fast-moving environment, making the function easier to run, easier to trust, and easier to scale. IN THIS ROLE, YOU WILL: - Own the health and integrity of the Customer Education content portfolio, including lifecycle, governance, discoverability, reuse, and meaningful gaps. - Ensure customer-facing teams can confidently find and use the right education resources at the right time. - Run the team’s operating rhythm across priorities, ownership, timelines, dependencies, decisions, launch readiness, and follow-through. - Turn ambiguous cross-functional initiatives into clear plans, workflows, responsibilities, and decision points. - Design scalable processes and handoffs for how education programs are created, launched, maintained, distributed, and measured. - Translate team and business needs into practical system requirements and partner across teams to bring solutions to life. - Identify operational risks, portfolio gaps, duplicated effort, and breakdowns in execution before they become larger problems. - Use AI deeply to automate repeatable work, strengthen quality control, synthesize inputs, and create better operating leverage. YOU MIGHT THRIVE IN THIS ROLE IF YOU: - Are a strong operator who gets satisfaction from making complex work run exceptionally well. - Can move between strategic questions and operational detail without losing sight of either. - Have strong judgment about content quality, portfolio health, and what makes information usable and trustworthy. - Think in systems and can see how people, workflows, information, and technology need to work together. - Communicate clearly, influence without authority, and turn complex discussions into crisp decisions and actions. - Are excited to experiment with AI-enabled ways of working and build them into durable team practices. QUALIFICATIONS REQUIRED - 8+ years of experience in content operations, program operations, business operations, learning operations, knowledge management, or a related field. - Experience owning or improving the operating model of a fast-moving, cross-functional team. - Demonstrated experience managing the lifecycle and quality of a complex content or knowledge portfolio. - Strong program management skills across prioritization, dependency management, risk identification, and executive communication. - Experience translating business or team needs into clear workflows, system requirements, and implementation plans. - Excellent written communication, sound operational judgment, and strong follow-through. PREFERRED - Experience in customer education, customer success, enablement, learning, or enterprise technology. - Experience supporting content and programs across multiple formats, audiences, or channels. - Familiarity with systems and data flows that support customer adoption, learning, and GTM execution. - Experience building AI-enabled workflows to reduce manual effort and improve consistency. WHY OPENAI? This is a unique opportunity to shape how enterprises learn, adopt, and succeed with frontier AI technologies. You'll work close to product innovation while helping customers unlock meaningful value from the latest advancements in AI. If you're passionate about turning what's new into what's useful—and building educational experiences that help customers succeed at scale—we'd love to hear from you. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241. OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.