About CubXCubX is a modern Managed Service Provider (MSP) transforming how businesses experience technology.We believe IT should be simple, secure, and enjoyable—not confusing or intimidating. Through automation, thoughtful design, and world-class customer experiences, we're changing what businesses expect from their technology partner.As we continue building the future of our platform and services, we're looking for someone who can redefine how customers learn.If you're passionate about education, design, storytelling, and making complex technology easy to understand, we'd love to meet you.Why CubX?At CubX, we believe our clients are more than just tickets—they're our friends. We're committed to providing top-notch service with a personal touch. We like to take a creative approach, think outside the box, and get ahead of issue before they arise. We also believe in providing a balanced environment, with benefits that include:Competitive Salary & Comprehensive Benefits Package: Health, dental, vision, 401(k), and PTO.Professional Development: Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking.Fun & Inclusive Company Culture: Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input.Want to see what what It’s really like to work at CubX?What It’s Really Like to Work at CubX (Inside Our Team)About the RoleWe're looking for a Customer Education & Learning Experience Designer to create one of the best customer education programs in the MSP industry.This is far more than a documentation role.You'll own how customers learn everything from Microsoft 365 and cybersecurity best practices to AI tools, CubX products, and everyday technology workflows.You'll partner with engineers, designers, leadership, and support teams to transform technical knowledge into engaging, polished learning experiences that customers actually enjoy using.Your work will directly improve customer adoption, reduce support requests, accelerate onboarding, and become a core part of the CubX experience.What You'll CreateYou'll build a modern education ecosystem including:Professional product walkthrough videosCustomer onboarding coursesInteractive learning pathsHelp center articles and knowledge base contentIn-app guidance and tutorialsProduct documentationAI-assisted training experiencesVisual graphics and illustrationsCustomer success playbooksInternal employee onboarding and trainingFeature release educationSecurity awareness contentMicrosoft 365 adoption guidesYour mission is simple:Make technology feel effortless.What You'll DoDesign exceptional learning experiences for end usersPlan, script, record, and edit professional training videosCreate graphics, diagrams, and visual explainersBuild structured onboarding journeys for new customersDevelop learning paths based on different user rolesInterview engineers and subject matter expertsTranslate complex technical concepts into everyday languageMaintain and expand our customer knowledge baseImprove adoption of Microsoft 365, AI, cybersecurity, and CubX servicesAnalyze customer feedback and improve educational content over timeHelp shape the voice and personality of the CubX brandBuild scalable education systems that grow with the companyTools You'll Likely UseMicrosoft 365ChatGPT & Microsoft CopilotFigmaCanvaAdobe Creative SuiteCamtasiaPremiere ProDaVinci ResolveSynthesiaLoomNotionSharePointScreen StudioArticulate Rise (or similar)CubX PlatformSuccess in Your First YearWithin your first year, you'll have:Built CubX UniversityCreated a modern customer learning centerProduced 100+ professional training videosStandardized onboarding for every CubX clientBuilt learning paths for every CubX product and serviceReduced common support requests through better educationIncreased customer adoption of Microsoft 365, AI, and security featuresCreated an internal employee training program that scales with company growthEstablished CubX as an industry leader in customer educationWhy This Role MattersAt CubX, we believe great support starts long before someone opens a ticket.The best customer experiences happen when people feel confident using technology from day one.You'll help shape how thousands of users learn, work, and succeed with technology while building a customer education program that becomes a competitive advantage for CubX.Your work will influence nearly every customer who interacts with our company.RequirementsWhat We're Looking ForRequiredExperience creating instructional videos or educational contentStrong visual design skills and experience creating visual designs, graphics, diagrams, or other visual explainersExperience creating graphics using Figma, Canva, Adobe Creative Suite, or similar toolsExperience writing documentation, SOPs, or knowledge base articlesExperience interviewing and communicating with technical subject matter expertsEligible to work in the United StatesPreferredExperience as an Instructional Designer, Learning Experience Designer, Technical Trainer, or Customer Education SpecialistExperience building SaaS or software education programsExperience with customer onboarding or product adoption programsExperience with motion graphics or animationExperience with video editing software such as Premiere Pro, Camtasia, Final Cut Pro, DaVinci Resolve, or similar toolsFamiliarity with Microsoft 365Experience with AI tools such as ChatGPT, Microsoft Copilot, Claude, or GeminiExperience with Learning Management Systems (LMS)Basic understanding of cloud technology, cybersecurity, or ITBenefitsCompensation & BenefitsHealth benefitsPaid time offOpportunities for professional development and certificationsModern office environmentHigh-impact role with significant ownershipWork alongside a fast-growing, technology-focused leadership team Competitive salary of $55,000–$75,000 USD Paid time off and company holidays Health, dental, and vision insurance options 401(k) retirement plan with company match On-site gym for employee wellness Modern, collaborative office environment Ongoing training and professional development Opportunity to work with cutting-edge technology Team events and employee appreciation initiatives Strong company culture focused on innovation and teamwork
About CubX
CubX is a modern Managed Service Provider (MSP) transforming how businesses experience technology.
We believe IT should be simple, secure, and enjoyable—not confusing or intimidating. Through automation, thoughtful design, and world-class customer experiences, we're changing what businesses expect from their technology partner.
As we continue building the future of our platform and services, we're looking for someone who can redefine how customers learn.
If you're passionate about education, design, storytelling, and making complex technology easy to understand, we'd love to meet you.
Why CubX?
At CubX, we believe our clients are more than just tickets—they're our friends. We're committed to providing top-notch service with a personal touch. We like to take a creative approach, think outside the box, and get ahead of issue before they arise. We also believe in providing a balanced environment, with benefits that include:
- Competitive Salary & Comprehensive Benefits Package: Health, dental, vision, 401(k), and PTO.
- Professional Development: Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking.
- Fun & Inclusive Company Culture: Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input.
Want to see what what It’s really like to work at CubX?
What It’s Really Like to Work at CubX (Inside Our Team)
About the Role
We're looking for a Customer Education & Learning Experience Designer to create one of the best customer education programs in the MSP industry.
This is far more than a documentation role.
You'll own how customers learn everything from Microsoft 365 and cybersecurity best practices to AI tools, CubX products, and everyday technology workflows.
You'll partner with engineers, designers, leadership, and support teams to transform technical knowledge into engaging, polished learning experiences that customers actually enjoy using.
Your work will directly improve customer adoption, reduce support requests, accelerate onboarding, and become a core part of the CubX experience.
What You'll Create
You'll build a modern education ecosystem including:
- Professional product walkthrough videos
- Customer onboarding courses
- Interactive learning paths
- Help center articles and knowledge base content
- In-app guidance and tutorials
- Product documentation
- AI-assisted training experiences
- Visual graphics and illustrations
- Customer success playbooks
- Internal employee onboarding and training
- Feature release education
- Security awareness content
- Microsoft 365 adoption guides
Your mission is simple:
Make technology feel effortless.
What You'll Do
- Design exceptional learning experiences for end users
- Plan, script, record, and edit professional training videos
- Create graphics, diagrams, and visual explainers
- Build structured onboarding journeys for new customers
- Develop learning paths based on different user roles
- Interview engineers and subject matter experts
- Translate complex technical concepts into everyday language
- Maintain and expand our customer knowledge base
- Improve adoption of Microsoft 365, AI, cybersecurity, and CubX services
- Analyze customer feedback and improve educational content over time
- Help shape the voice and personality of the CubX brand
- Build scalable education systems that grow with the company
Tools You'll Likely Use
- Microsoft 365
- ChatGPT & Microsoft Copilot
- Figma
- Canva
- Adobe Creative Suite
- Camtasia
- Premiere Pro
- DaVinci Resolve
- Synthesia
- Loom
- Notion
- SharePoint
- Screen Studio
- Articulate Rise (or similar)
- CubX Platform
Success in Your First Year
Within your first year, you'll have:
- Built CubX University
- Created a modern customer learning center
- Produced 100+ professional training videos
- Standardized onboarding for every CubX client
- Built learning paths for every CubX product and service
- Reduced common support requests through better education
- Increased customer adoption of Microsoft 365, AI, and security features
- Created an internal employee training program that scales with company growth
- Established CubX as an industry leader in customer education
Why This Role Matters
At CubX, we believe great support starts long before someone opens a ticket.
The best customer experiences happen when people feel confident using technology from day one.
You'll help shape how thousands of users learn, work, and succeed with technology while building a customer education program that becomes a competitive advantage for CubX.
Your work will influence nearly every customer who interacts with our company.
Requirements
What We're Looking For
Required
- Experience creating instructional videos or educational content
- Strong visual design skills and experience creating visual designs, graphics, diagrams, or other visual explainers
- Experience creating graphics using Figma, Canva, Adobe Creative Suite, or similar tools
- Experience writing documentation, SOPs, or knowledge base articles
- Experience interviewing and communicating with technical subject matter experts
- Eligible to work in the United States
Preferred
- Experience as an Instructional Designer, Learning Experience Designer, Technical Trainer, or Customer Education Specialist
- Experience building SaaS or software education programs
- Experience with customer onboarding or product adoption programs
- Experience with motion graphics or animation
- Experience with video editing software such as Premiere Pro, Camtasia, Final Cut Pro, DaVinci Resolve, or similar tools
- Familiarity with Microsoft 365
- Experience with AI tools such as ChatGPT, Microsoft Copilot, Claude, or Gemini
- Experience with Learning Management Systems (LMS)
- Basic understanding of cloud technology, cybersecurity, or IT
Benefits
Compensation & Benefits
- Health benefits
- Paid time off
- Opportunities for professional development and certifications
- Modern office environment
- High-impact role with significant ownership
- Work alongside a fast-growing, technology-focused leadership team
- Competitive salary of $55,000–$75,000 USD
- Paid time off and company holidays
- Health, dental, and vision insurance options
- 401(k) retirement plan with company match
- On-site gym for employee wellness
- Modern, collaborative office environment
- Ongoing training and professional development
- Opportunity to work with cutting-edge technology
- Team events and employee appreciation initiatives
- Strong company culture focused on innovation and teamwork
CubX Inc. is a fast-growing Managed Service Provider (MSP) delivering modern, secure, and serverless IT solutions to businesses across the country. We focus on efficiency, innovation, and creating seamless technology experiences for our clients. Our team thrives in a collaborative, fast-paced environment where ideas turn into impact.
CubX Inc. is a fast-growing Managed Service Provider (MSP) delivering modern, secure, and serverless IT solutions to businesses across the country. We focus on efficiency, innovation, and creating seamless technology experiences for our clients. Our team thrives in a collaborative, fast-paced environment where ideas turn into impact.
