Customer Education Specialist

Job description

COMPANY DESCRIPTION Givebutter is the most-loved nonprofit fundraising and CRM platform, empowering millions of changemakers to raise more, pay less, and give better. Nonprofits use Givebutter to replace multiple tools so they can launch fundraisers and events, use donation forms and donor management (CRM), send emails and text blasts—all in one place. Use of the Givebutter platform is completely free with a 100% transparent tip-or-fee model. Givebutter has been certified as a Great Place to Work® every year since 2021, and is the #1 rated nonprofit software company on G2 across multiple categories. Our mission is to empower the changemaker in all of us. We believe giving should be fun, so you’ll want to do it again, and we also believe that work should be fun, so that you’ll have the greatest impact. We are excited to hear from talented people who want to work with other talented people in making the world a butter place—and have fun along the way. ROLE DESCRIPTION Givebutter is hiring a Customer Education Specialist to own and evolve our live customer education strategy, including Office Hours and Bootcamp. Reporting to the Senior Customer Education Manager, this role collaborates cross-functionally with Marketing, Customer Success, Sales, and Product to design and deliver scalable, high-impact live learning experiences that drive activation, product adoption, and long-term customer success. You’ll build on and continue designing dynamic, engaging sessions aligned with Givebutter’s brand identity, analyze attendance and engagement trends, and strengthen the systems that support our live education engine as we scale. You’ll serve as a visible and trusted face of customer education - facilitating sessions and representing Givebutter at speaking engagements as needed. Success in this role will be measured by improvements in activation and product adoption rates, reductions in time-to-first-value for new users, increases in feature usage following live sessions, and measurable engagement and satisfaction across programs. We want to hear from people who… - Light up in front of a (virtual or in-person) room and know how to make complex tools feel approachable and exciting - Can design structured, on-brand programs that balance curriculum development, facilitation, and operational excellence - Use data and feedback, internally and externally, to continuously improve learning experiences - Can collaborate instinctively across teams to ensure education supports broader company goals - Think in organized systems to design programs that can scale in reach and impact without sacrificing quality Responsibilities - Own and evolve Givebutter’s live education strategy, including designing, facilitating, and continuously improving Office Hours and Bootcamp - Serve as a public-facing representative of Givebutter education through webinars, workshops, conferences, and speaking engagements as needed - Create and maintain facilitator guides, demo environments, and supporting materials to ensure consistent, high-quality delivery - Partner with Product to support major feature launches through timely, targeted education and surface customer friction to inform ongoing product improvements - Leverage data insights, in partnership with Marketing, to better understand how customers discover and engage with education resources, and implement targeted solutions, such as email and in-app messaging - Drive measurable impact on activation and product adoption rates through intentional education experiences that align with marketing campaigns, product releases, and other key moments in the customer journey - Contribute to the ongoing evolution of Givebutter’s customer learning strategy and live training model with the clear goal of making Givebutter the default resource for nonprofit fundraising knowledge Requirements - 2-4+ years of experience in customer education, customer success, sales, enablement or related roles within SaaS - Experience designing and facilitating live trainings for diverse audiences, preferred if audience included nonprofit leaders and executive stakeholders - Strong understanding of adult learning principles and/or cohort-based learning models - Experience with webinar platforms and CRM systems - Ability to translate technical concepts and product updates into clear, compelling learning experiences MORE ABOUT GIVEBUTTER Benefits https://givebutter.notion.site/Benefits-49d3a8c28f1b4bbc90509dd8d4db3312 - Remote Work: Work remotely from one of our 10 hubs (Austin, Denver, Indianapolis, Los Angeles, San Francisco, New York, Salt Lake City, Minneapolis, Seattle, and Nashville). - Health Insurance: We offer Medical, Dental, and Vision insurance covered 100% for employees as well as HSA and FSA accounts. - Dependent Care Coverage: We offer coverage for dependents, with 50% of Medical, Dental, and Vision premiums covered for all eligible dependents. - Mental Health: Givebutter health insurance plans come with access to a TalkSpace membership. - 401k: We offer a 3% 401k match for all eligible employee's. - Vacation and Holidays: Givebutter offers a Flexible PTO policy with uncapped vacation days and company-recognized holidays. - Wellness Week: Givebutter closes for one week each summer to prioritize rest and recharge for the entire team. - Parental Leave: We offer 12 weeks of paid leave for all parents and comprehensive leave planning management through Aidora. - Family Care Support: Access a company-paid UrbanSitter membership plus care credits to book trusted, background-checked caregivers for childcare, senior care, pet care, and household support when you need it most. - Home Office Stipend: Upgrade your home office with company-sponsored expenses, including high-quality laptops, monitors, and modern technology. - Coworking Stipend: Enjoy a monthly stipend that gives you the freedom to work from coworking spaces or cafés whenever you need connection, community, or a change of scenery. - Charitable Giving: Employees are encouraged to donate up to $50/month to any verified nonprofit they wish to support on Givebutter. - Professional Development: We offer learning and development reimbursement opportunities. - Love What You Do: We are a mission-driven company serving the charitable sector. Feel good about the work you're doing and the company you work for. Interview Process Below is a high-level outline of our standard interview process 1. Recruiter Screen: A 30-minute conversation to learn more about your background, walk through the role, and ensure mutual alignment on expectations, values, and logistics. 2. Hiring Manager Interview: A deeper dive into your relevant experience, skillset, and working style. This is your first opportunity to connect directly with the person who may be your future manager. 3. Assessment (technical or non-technical): This stage will vary based on the role. It could involve a live coding session, case study, or take-home project. Some roles may include two parts to this stage to evaluate both practical skills and problem-solving approaches 4. Values Interview: A conversation with team members focused on how you align with our core values and leadership principles. 5. References: We connect with a few folks you’ve worked closely with to get a better picture of your working style and impact. 6. Offer: If all goes well, we’ll move to the offer stage! Please note, we will have an AI note-taking tool join most of our interviews. Hi potential new butterslice! A recent study from LinkedIn https://business.linkedin.com/content/dam/me/business/en-us/talent-solutions-lodestone/body/pdf/Gender-Insights-Report.pdf showed that most women apply to jobs only when they meet 100% of the requirements, whereas men will hit the apply button if they hit 60%. Givebutter is committed to building a diverse and inclusive team. So to the women and nonbinary folks out there feeling unsure if you're a perfect fit, we strongly encourage you to apply!