We’re Optix — helping flex and coworking space operators build smarter, more automated spaces and better-connected communities. Our platform powers the digital backbone of coworking and flex spaces around the world, uniting automation, CRM, and community engagement tools into one seamless experience. We help our customers create beautiful, integrated, human-centered workspaces that run smoothly for managers and members alike.We’re a passionate team that supports each other to do our best work. You’ll often find us sharing pour-over coffee, chocolate croissants, and big ideas about the future of work.About the roleCustomer education at Optix is still very team-led today – our Customer Success team walks every new client through the same core product concepts one call at a time, and re-explains new features one client at a time as we ship them. As a Customer Education Specialist, you’ll change that. You’ll build the self-serve courses, videos, and visual guides that let clients learn the fundamentals, hit their onboarding milestones, and pick up new features on their own, so our Customer Success Managers can spend their time on what actually needs a person: business-specific strategy, retention, and growth, not re-explaining how something works. This is a hands-on, build-it-yourself role. You’ll use AI tools and design platforms like Claude Design to go from “clients keep getting stuck here” or “we just shipped this and no one knows it exists” to a finished, polished, on-brand asset, without needing a separate designer, editor, or writer to execute for you.You’ll work closely with our Customer Success team to understand exactly where clients get stuck, and with Product to stay ahead of what’s shipping next.What you'll doDesign, build, and maintain a self-serve onboarding library of courses, walkthrough videos, and guides – mapped to our clients’ onboarding milestones. Here is an example of a course that we'd like to take inspiration from: https://anthropic.skilljar.com/claude-101 and the types of videos we'd like to create https://www.youtube.com/watch?v=GJ5jTgcbRHA Build ongoing feature-adoption content such as release announcements, short walkthroughs, and videos so existing clients pick up new functionality without a CSM having to explain it Partner with our Customer Success team to identify where clients consistently get stuck, and turn those patterns into clear, engaging contentUse AI tools and design platforms like Claude Design to independently produce polished, on-brand visual and video content, end-to-endKeep the content library current as the product evolves, so materials never go staleTrack how self-serve content is changing onboarding time and product adoption, and refine materials based on what’s actually workingPartner with Product to get ahead of upcoming features and releases that will need new or updated contentRequirementsWho you areA track record of creating structured content, training materials, or video content professionally — we’ll want to see your workComfortable using AI tools (e.g. Claude, AI-powered video or editing tools) and design platforms to produce finished, polished materials independentlyA strong instinct for turning a confusing process into a clear, engaging explanationComfortable working cross-functionally across Customer Success and Product to figure out what content is actually neededOrganized and self-directed, comfortable owning a body of work with minimal day-to-day oversightEligible to work in CanadaBonus points forExperience in a customer education, content marketing, or technical training role at a B2B SaaS companyDirect experience in the coworking, flex space, or proptech industryBenefitsWe take care of our teammates. This is a unique opportunity to join a rapidly growing technology startup. Taking care of our team on this journey is a priority. We offer:Competitive salary of 65,000–85,000 CAD/year and commission structureStrong Employee Stock Option Plan offeringExcellent health and dental coverage program provided by SunlifeMission-driven workplace experience with a positive, collaborative and supportive team culturePersonal and professional growth opportunitiesHealthy snacks and locally roasted coffee – slow pour is our jamTeam lunches and socialsAnnual health and fitness creditFun offsite activities that allow us to reconnect as a teamA beautiful office and a flexible 60/40 hybrid workplace planWe welcome applicants from all walks of life. Even if you don’t feel you meet every requirement listed, we would still love to hear why you think you would be an awesome addition to our team, and we encourage you to apply.
We’re Optix — helping flex and coworking space operators build smarter, more automated spaces and better-connected communities. Our platform powers the digital backbone of coworking and flex spaces around the world, uniting automation, CRM, and community engagement tools into one seamless experience. We help our customers create beautiful, integrated, human-centered workspaces that run smoothly for managers and members alike.
We’re a passionate team that supports each other to do our best work. You’ll often find us sharing pour-over coffee, chocolate croissants, and big ideas about the future of work.
About the role
Customer education at Optix is still very team-led today – our Customer Success team walks every new client through the same core product concepts one call at a time, and re-explains new features one client at a time as we ship them. As a Customer Education Specialist, you’ll change that. You’ll build the self-serve courses, videos, and visual guides that let clients learn the fundamentals, hit their onboarding milestones, and pick up new features on their own, so our Customer Success Managers can spend their time on what actually needs a person: business-specific strategy, retention, and growth, not re-explaining how something works.
This is a hands-on, build-it-yourself role. You’ll use AI tools and design platforms like Claude Design to go from “clients keep getting stuck here” or “we just shipped this and no one knows it exists” to a finished, polished, on-brand asset, without needing a separate designer, editor, or writer to execute for you.
You’ll work closely with our Customer Success team to understand exactly where clients get stuck, and with Product to stay ahead of what’s shipping next.
What you'll do
- Design, build, and maintain a self-serve onboarding library of courses, walkthrough videos, and guides – mapped to our clients’ onboarding milestones. Here is an example of a course that we'd like to take inspiration from: https://anthropic.skilljar.com/claude-101 and the types of videos we'd like to create https://www.youtube.com/watch?v=GJ5jTgcbRHA
- Build ongoing feature-adoption content such as release announcements, short walkthroughs, and videos so existing clients pick up new functionality without a CSM having to explain it
- Partner with our Customer Success team to identify where clients consistently get stuck, and turn those patterns into clear, engaging content
- Use AI tools and design platforms like Claude Design to independently produce polished, on-brand visual and video content, end-to-end
- Keep the content library current as the product evolves, so materials never go stale
- Track how self-serve content is changing onboarding time and product adoption, and refine materials based on what’s actually working
- Partner with Product to get ahead of upcoming features and releases that will need new or updated content
Requirements
Who you are
- A track record of creating structured content, training materials, or video content professionally — we’ll want to see your work
- Comfortable using AI tools (e.g. Claude, AI-powered video or editing tools) and design platforms to produce finished, polished materials independently
- A strong instinct for turning a confusing process into a clear, engaging explanation
- Comfortable working cross-functionally across Customer Success and Product to figure out what content is actually needed
- Organized and self-directed, comfortable owning a body of work with minimal day-to-day oversight
- Eligible to work in Canada
Bonus points for
- Experience in a customer education, content marketing, or technical training role at a B2B SaaS company
- Direct experience in the coworking, flex space, or proptech industry
Benefits
We take care of our teammates. This is a unique opportunity to join a rapidly growing technology startup. Taking care of our team on this journey is a priority. We offer:
- Competitive salary of 65,000–85,000 CAD/year and commission structure
- Strong Employee Stock Option Plan offering
- Excellent health and dental coverage program provided by Sunlife
- Mission-driven workplace experience with a positive, collaborative and supportive team culture
- Personal and professional growth opportunities
- Healthy snacks and locally roasted coffee – slow pour is our jam
- Team lunches and socials
- Annual health and fitness credit
- Fun offsite activities that allow us to reconnect as a team
- A beautiful office and a flexible 60/40 hybrid workplace plan
We welcome applicants from all walks of life. Even if you don’t feel you meet every requirement listed, we would still love to hear why you think you would be an awesome addition to our team, and we encourage you to apply.
At Optix, we’re on a mission to empower forward-thinking flex workspace operators to thrive. We believe that when technology works seamlessly in the background, people can shine in the foreground. Every line of code we write, every design we craft, and every decision we make starts with one obsession — helping our customers succeed. We move fast, think ahead, and play to win, driven by a shared ambition to build something truly world-class. “Good enough” isn’t in our vocabulary; we raise the bar every day, taking pride in our craft and holding ourselves to a higher standard of excellence. We approach challenges with optimism, seeing opportunities where others see limits, and we invest in one another — celebrating wins, elevating those around us, and growing together. From our home in Gastown, our team of passionate problem-solvers is shaping the future of flex spaces — building technology that frees people to focus on what matters most: community, hospitality, and impact. If you’re ready to be part of a team that dreams boldly, works smart, and builds the future of work, join us — as we elevate the world of work, together.Our values shape how we show up, for our customers, our team, and the future we're building.Obsess Over Customers — We exist to help our customers thrive, and we measure our success by theirs.Build to Win — We're here to build something world-class. We move fast, work smart, and hold ourselves to a high standard.Think Forward — We anticipate what's next and build for it, rather than react to what's behind us.Default Positive — We bring energy and optimism to hard problems, and we focus on finding a way forward.Earn Trust — We earn trust in everything we do, and build lasting relationships with our customers and each other.
At Optix, we’re on a mission to empower forward-thinking flex workspace operators to thrive. We believe that when technology works seamlessly in the background, people can shine in the foreground. Every line of code we write, every design we craft, and every decision we make starts with one obsession — helping our customers succeed. We move fast, think ahead, and play to win, driven by a shared ambition to build something truly world-class. “Good enough” isn’t in our vocabulary; we raise the bar every day, taking pride in our craft and holding ourselves to a higher standard of excellence. We approach challenges with optimism, seeing opportunities where others see limits, and we invest in one another — celebrating wins, elevating those around us, and growing together. From our home in Gastown, our team of passionate problem-solvers is shaping the future of flex spaces — building technology that frees people to focus on what matters most: community, hospitality, and impact. If you’re ready to be part of a team that dreams boldly, works smart, and builds the future of work, join us — as we elevate the world of work, together.
Our values shape how we show up, for our customers, our team, and the future we're building.
- Obsess Over Customers — We exist to help our customers thrive, and we measure our success by theirs.
- Build to Win — We're here to build something world-class. We move fast, work smart, and hold ourselves to a high standard.
- Think Forward — We anticipate what's next and build for it, rather than react to what's behind us.
- Default Positive — We bring energy and optimism to hard problems, and we focus on finding a way forward.
- Earn Trust — We earn trust in everything we do, and build lasting relationships with our customers and each other.
