Customer Education Trainer

Job description

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story. We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee. At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact. Key Duties and Responsibilities CET Strategy, Planning & Execution: Develop and implement the annual CET strategy and plans for the IA portfolio. This includes congress planning, aesthetic protocol development, scientific messaging for products, and associated GAIN events. KTL and Speaker Engagement: Partner with Key Thought Leaders (KTLs) and external experts to gather insights through regular meetings and interactions. Facilitate scientific discussions, provide relevant data and resources, and support evidence-based decision-making to maximize business impact. Coordinate faculty meetings and roundtable discussions to generate insights for IA portfolio strategy and new product launches. GAIN Program Management: Collaborate with cross-functional teams to design and deliver GAIN programs for healthcare professionals and consumers. Training topics may include aesthetic procedures, product knowledge, injection techniques, anatomy, disease education, and product presentations. Contribute to the development of effective educational content to support program objectives. Internal Capability Building: Design and deliver training programs for internal stakeholders on Galderma products and relevant disease areas. Maintain a structured training calendar while responding to emerging business needs. Build partnerships with Marketing, JPAC, and Global CET teams to identify and leverage appropriate resources. Support commercial capability initiatives, including selling skills training, when aligned with global standards and business requirements. Operational Excellence: Support budget planning and management, foster effective cross-functional collaboration, and continuously develop CET knowledge and capabilities to enhance organizational effectiveness. Experience / Competencies Minimum 3 years of experience in the pharmaceutical, medical device, healthcare, or aesthetics industry, including KOL management and/or HCP engagement. Prior experience in sales within the pharmaceutical or aesthetics industry is advantageous. Educational background in life sciences, pharmacy, nursing, or a related discipline is preferred. Effective verbal communication skills, including the ability to navigate sensitive or complex discussions professionally and respectfully. Strategic thinking and the ability to influence and collaborate with diverse stakeholders. Strong English communication skills, both written and spoken. Training, coaching, facilitation, and knowledge-sharing capabilities. Ability to build and maintain productive professional relationships across stakeholder groups. Customer-focused mindset with a commitment to delivering value and positive experiences. Ability to manage multiple priorities and adapt effectively in a fast-paced environment. Strong organizational and time-management skills, with the ability to work autonomously and collaboratively as needed. Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint. Education / Knowledge Bachelor's degree or higher. Knowledge of pharmaceutical, cosmetic, and aesthetics regulations and registration requirements. Understanding of core marketing principles and their practical application. Familiarity with Galderma's marketing processes and ways of working. Sufficient scientific knowledge to support effective collaboration with cross-functional teams on strategic initiatives. Understanding of product development processes and key commercial touchpoints. Knowledge of business fundamentals and marketing principles, with the ability to apply them to evolving opportunities and challenges in the aesthetics market. *​ 국가유공자 등 예우 및 지원에 관한 법률에 따른 보훈대상자 및 장애인고용촉진 및 직업재활법에 따른 장애인은 관련 법령에 따라 우대합니다 . ( 해당 시 관련 증빙서류 제출 필수 ) In accordance with applicable laws, preference is given to veterans and persons with disabilities. Candidates qualifying for these preferences are required to submit relevant certificates and supporting documentation during the application process.