Customer Engagement & Relationship Specialist

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Customer Engagement & Relationship Specialist Overview Mastercard’s Bezcenne Chwile is a leading banking loyalty program in Poland, connecting cardholders with rewards, offers and experiences that make everyday spending more rewarding. Operating in a B2B2C model, we partner with banks and fintechs to create value for program users and strengthen long-term customer engagement. Through an attractive rewards catalog, relevant offers and customer-focused initiatives, we help our partners deliver a compelling experience for their customers. We are looking for a Customer Engagement & Relationship Specialist to support three connected areas: customer engagement, partner relationships and the continued development of the rewards proposition. This is an opportunity to contribute ideas, work closely with internal and external partners, and help shape the experience of Bezcenne Chwile program users. All About the Role In this role, you will: • Build and maintain strong relationships with participating banks and fintechs, supporting their customer engagement objectives and helping them maximize the value of the program. • Contribute to the development and optimization of the rewards catalog, offers and other customer engagement initiatives. • Identify opportunities to strengthen customer engagement and program participation, drawing on customer needs, performance insights and market trends. • Collaborate with Marketing and agency partners to develop clear and engaging program-user and partner communications. • Review program, campaign and reward-redemption performance and translate insights into practical recommendations. • Research market trends and benchmark loyalty programs, rewards and potential partners to bring new ideas to the program. • Coordinate selected customer engagement and rewards initiatives from idea through implementation. • Partner across internal teams, including Product, Marketing, Account Management and Operations, to support a consistent program experience. • Contribute to agreed program and partner objectives and KPIs. All About You • 2+ years of professional experience in a customer, commercial, relationship, marketing or other relevant business environment. • Fluent Polish, with strong written communication skills, and very good English. • Strong communication and relationship-building skills, with the ability to work effectively with different stakeholders. • Curious and proactive, with the confidence to contribute ideas and look for opportunities to improve the customer experience. • Comfortable combining creative thinking with data and performance insights to support recommendations. • Well organized, with the ability to manage multiple priorities and follow through on agreed actions. • Collaborative and comfortable working across teams in an international environment. Nice to Have • Experience in loyalty, rewards, CRM or customer engagement. • Experience in marketing communications, campaigns or working with creative agencies. • Experience working with banks, fintechs or other customer-focused organizations. • Exposure to account management, partnerships or external stakeholder management. • Experience working with customer engagement, campaign or behavioral data. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.