Customer Engagement Specialist

Job description

About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role The purpose of this role is to connect with a high volume of new and existing ANZ customers to identify lending opportunities and provide working capital solutions to help start, run, and grow their business. Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours. Role Type: Permanent Role Location: Level 9 242 Pitt street, Sydney NSW 2000 Work Hours: Full Time (40 Hours/Weekly) What will your day look like? As a Customer Engagement Specialist, you will: Actively pursue existing small business customer leads. Provide high-quality customer service and solutions to a wide portfolio of small business customers. Apply a broad understanding of product applications. Build and maintain a strong internal network. Meet and exceed performance targets. Conduct outbound, lead-based calling to existing and new small business customers. Refer customers to specialist teams when appropriate. What will you bring? To grow and be successful in this role, you will ideally bring: Business Development Partnering with individuals and/or organizations to pursue strategic initiatives, relationships, and opportunities that drive commercial value. Customer Solutioning Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing options that meet those needs. Business Analysis Translating business requirements into solutions by understanding needs, feasibility, and impact. Planning and prioritizing work, including people, process, and technology considerations, to deliver on customer needs and strategic priorities. This includes identifying, tracking, and resolving dependencies. Additional Skills and Attributes Ability to investigate customer needs and pain points and make tailored recommendations. Passion for helping business owners thrive. Delivery Management: Initiating, planning, executing, controlling, and embedding initiatives, products, programs, campaigns, processes, procedures, or changes to achieve defined objectives and outcomes. Relationship Management: Building, maintaining, and influencing relationships to achieve mutually beneficial outcomes. Note: You're not expected to have 100% of these skills. ANZ values a growth mindset and encourages candidates who have most of these capabilities to apply So why join us? From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more. At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods. To find out more about working at ANZ, visit . You can apply for this role by visiting ANZ Careers and searching for reference number 123009 . Job Posting End Date , 11.59pm, (Melbourne Australia)