Customer Engineer – ESMC Long-Term Assignment

Job description

**Who We Are** Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology. **What We Offer** Location: Hsinchu,TWN, Kaohsiung,TWN, Linkou,TWN, Taichung,TWN, Tainan,TWN You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our [benefits](https://hrportal.ehr.com/applied/). As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service. Job Description **LTA Location: Bresden, Germany / Start from December, 2027** **Key Responsibilities** - Ensure compliance with safety and PIP, environmental protocols, and PIP - TSMC F24 installation, preventive and corrective maintenance, and upgrades of cutting-edge semiconductor equipment independently - Troubleshoot hardware issues, order and replace parts, and resolve FDC mismatches - Follow documented procedures and task plans to test and diagnose equipment - Participate in daily passdown meetings and follow task priorities and assignments - Answer lead, FSO and customer phone calls and participate customer and internal meetings upon need. - Follow TSMC 6S to maintain clean, organized workspaces - Clean Desk Daily to open and manage service cases and escalations based on CE KPIs - Support parts management, including ordering, tracking, and coordination with technicians - Collaborate closely with Germany CE teams and local PSE teams - Provide coaching and support to junior engineers and international colleagues - Represent Applied Materials professionally with a customer-first mindset **Qualifications** - Bachelor’s or Master’s degree in Engineering (hardware-related preferred) - Ability to read electrical and mechanical schematics - Strong written and verbal communication skills - Proficiency in Microsoft Office (Excel, Word, PowerPoint) - Basic mechanical aptitude in pneumatics, hydraulics, electronics, vacuum, or thermodynamics - Familiarity with hand tools and digital multimeters - TOEIC score of 550+ - 2 yr+ TSMC fab experience is preferred **Work Environment & Expectations** - Flexible work schedule, including weekends and shift work (not exceeding 60 hours/week or 12 hours/day) - Ability to lift 10–20 kg and work in cleanroom environments with full protective gear - Physical capability to sit, kneel, crouch, twist, stretch, and stand for extended periods - Participate in FSO on-call/on-duty rotations and support deinstall activities - Maintain mutual respect, trust, and teamwork across global CE teams - Escalate issues when junior engineers fail to report or when coaching is needed - Always strive to improve team skills and mindset—think forward and act proactively **Team Culture** We believe in “Team In and Team Out”—a culture of collaboration, accountability, and continuous improvement. You’ll be expected to support and protect your teammates, especially in front of customers, and contribute to a unified voice and shared success. **Additional Information** **Time Type:** Full time **Employee Type:** Assignee / Regular **Travel:** Yes, 50% of the Time **Relocation Eligible:** No Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.