Customer Engineer (Remote)

#### **Join Axon and be a Force for Good.** At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. ### **Technical Account Manager** - **Location:** Remotely from the Netherlands — with occasional travel to customer sites across the Netherlands (typically up to 1 day per week) - **Reporting to:** Manager, Technical Account Management & Regional Support #### **Your Impact** As an Embedded Customer Engineer at Axon, you will become the trusted technical partner for one of the largest and most strategically important public safety organisations in the Netherlands. Working alongside Axon's delivery partner and embedded within the customer's operational environment, you will help ensure Axon's technology delivers measurable operational outcomes while strengthening long-term customer success. You will serve as the primary technical point of contact throughout the customer's operational journey - providing technical leadership, customer advocacy, proactive guidance, and day-to-day continuity across their Axon ecosystem. Rather than simply responding to issues, you will help the customer maximise adoption, reduce operational risk, improve technical health, and realise greater value from their investment. Working closely with customer leadership, technical teams, Axon Professional Services, Customer Success, Support, Engineering, Product Management, Sales Engineering, and partner organisations, you will align stakeholders around successful deployments, governance, technical strategy, and continuous improvement. Wearing multiple hats - from technical consultant to trusted advisor to hands-on product specialist - you will help optimize customer workflows, improve platform health, coordinate complex technical issues, and ensure new capabilities are successfully adopted as Axon's ecosystem continues to evolve. Your work will directly contribute to Axon's mission of Protect Life by helping one of Europe's largest public safety organisations deploy technology that improves operational effectiveness, transparency, and justice. #### **What You'll Do** - Become the dedicated technical expert across the customer's Axon ecosystem, including TASER 10, Axon Evidence, and future Axon platform capabilities, maintaining deep knowledge of both current and expanding product deployments. - Serve as the primary technical liaison between Axon, the customer, and Axon's strategic delivery partner, balancing relationships carefully while maintaining strong trust with all stakeholders. - Build long-term relationships with executive leadership, programme owners, operational commanders, IT leadership, system administrators, and frontline users across a complex organisation. - Participate in operational, technical, governance, and strategic meetings, ensuring effective communication and alignment across customer, partner, and internal Axon stakeholders. - Provide technical guidance throughout the customer lifecycle, including deployment planning, implementation support, configuration guidance, integration planning, go-live readiness, and expansion projects. - Act as the dedicated owner for technical escalations, coordinating complex issues across Support and Engineering while maintaining clear communication with customer stakeholders. - Conduct proactive technical health reviews, platform optimisation sessions, architecture discussions, and operational readiness assessments. - Support customer adoption through role-specific enablement, administrator guidance, workflow optimisation, and best practice recommendations. - Facilitate release readiness activities by preparing customer stakeholders for new hardware, firmware, software, and platform capabilities before production deployment. - Maintain detailed knowledge of the customer's technical landscape, including networking, security, SaaS administration, integrations, identity management, governance requirements, and operational workflows. - Coordinate customer success planning, roadmap reviews, KPI tracking, and regular business reviews aligned to operational objectives. - Identify technical, operational, and organisational risks early, engaging appropriate internal teams to mitigate issues before they impact customer operations. - Support customer security reviews, technical assessments, architecture discussions, and integration planning as the platform continues to evolve. - Develop and maintain high-quality customer documentation including solution diagrams, operational runbooks, technical recommendations, deployment records, and knowledge transfer materials. - Support preparation for major operational events, high-profile deployments, and mission-critical periods where additional technical coordination is required. #### **What You Bring** - Dutch fluency and professional level English spoken and written skills. - Dutch citizenship (essential for security clearance). - 5+ years of experience in Technical Account Management, Customer Success, Solutions Engineering, Professional Services, Technical Consulting, Systems Engineering, or similar customer-facing technical roles. - Proven experience managing long-term enterprise customer relationships within large, complex organisations. - Experience working with government, public safety, law enforcement, defence, or highly regulated industries is strongly preferred. - Strong ability to build trusted relationships across technical teams, operational leadership, executive stakeholders, and third-party partners. - Excellent political awareness and stakeholder management skills, with the ability to balance customer priorities, partner relationships, and Axon's commercial objectives. - Comfortable operating independently as an embedded representative while coordinating effectively with wider cross-functional teams. - Strong technical foundation including working knowledge of: - Enterprise networking including TCP/IP, routing, switching, DNS, DHCP, VPNs, firewalls, and connectivity troubleshooting. - SaaS platforms, cloud applications, APIs, identity management, authentication, and enterprise software administration. - Windows environments, Active Directory / Entra ID, and enterprise endpoint management concepts. - Integration patterns, system interoperability, and enterprise application ecosystems. - Technical troubleshooting across software, networking, configuration, and infrastructure domains. - Strong communication skills with the ability to adapt technical discussions for everyone from frontline users and administrators through to executive leadership. - Excellent documentation skills, including architecture diagrams, technical recommendations, operational procedures, customer success plans, and governance documentation. - A proactive mindset focused on continuous improvement, customer outcomes, and long-term partnership rather than reactive support. - Previous policing or Koninklijke Marechaussee (KMar) experience. #LI-Remote Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. **Important Notes** *The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.* *Some roles may also require legal eligibility to work in a firearms environment.* *We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at **[axongreenhousesupport@axon.com](mailto:axongreenhousesupport@axon.com)** or via our [Axon Privacy Web Form](https://privacyportal.onetrust.com/webform/0efc1702-9321-4119-bc9d-a06c3a1d3e4e/ca57cc26-a159-4193-9f6e-58ffe3fd2509). For more information, please see the Your California Privacy Rights section of our [Applicant and Candidate Privacy Notice.](https://www.axon.com/candidateprivacypolicy)* *Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.* *We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. 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