Customer Engineer - Shift Manager

Job description

**Who We Are** Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology. **What We Offer** Salary: €48,000.00 - €66,000.00 Location: Leixlip,IRL You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our [benefits](https://hrportal.ehr.com/applied/). We now have exciting opportunities to apply for Customer Engineer Shift Manager positions in Applied Materials Ireland. These roles will be based out of our Customer Site in Leixlip, Co. Kildare. **What you will do:** The Customer Engineer Shift Manager will lead a shift, ensuring strong adherence to safety standards, effective performance management, robust workforce planning, and compliance with all established procedures and site ways of working. In this role, field services engineers will report directly to the Customer Engineer Shift Manager, who will work closely with other Customer Engineer Managers. The role holder will interface with all cross‑functional teams (including management, customer, planning, HR and logistics) to maintain safe operations and drive a culture of operational excellence. **Key Responsibilities** **1. Shift Leadership & Operations** - Lead day-to-day operations to ensure achievement of safety and quality. - Manage shift handovers and ensure accurate communication across teams. - Aid with monitoring tool performance and High Value Problem (HVP) troubleshooting. **2. People Management** - Supervise, coach, and develop the engineering team on shift. - Manage scheduling, timekeeping, attendance, and performance conversations. - Ensure shift onboarding and ongoing training compliance. **3. Operational Control/KPIs** - Drive Customer Engineer productivity - Execute on customer contract KPI commitment (response time/machine availability) - Manage internal contract KPI commitment (spares consumption, utilisation, tool escalation) - Provide clear reports and updates to leadership and management **4. Safety & Compliance** - Maintain a strong safety culture and ensure adherence to all site safety policies. - Lead safety briefings, conduct audits, and drive corrective actions for incidents. - Ensure compliance with quality systems and roll out of new ways of working (WOWs). **5. Process compliance** - Partner with engineers to identify improvement opportunities and learnings. - Support root-cause analysis and corrective action implementation. - Promote right-first-time culture. - Identify CE skill gaps for your team related to technical, customer interface and other soft skills - Very knowledge on the Spares process and procedures and support of spares escalations. - Good Knowledge of SAP **6. Continuous Improvement** - Lead or participate in a cross-functional improvement project - Identify CE skill gaps for your team related to technical, customer interface and other soft skills **Qualifications & Experience** **Essential** - Experience in a high-tech manufacturing engineering environment. - Demonstrated leadership experience, (team lead, supervisor, or equivalent). - Strong communication, coaching, and conflict-resolution skills. - Ability to analyse data, understand KPIs, and drive decisions based on info. - Ability to manage and balance priorities **Preferred** - Qualification and/or equivalent experience in engineering/manufacturing discipline - Experience with model based problem-solving - Experience with automated tools/equipment and cleanroom operations. - Familiarity with shift-based operations (including nights). **Competencies** - Leadership & presence on the floor - Decision-making under pressure - Collaboration across disciplines - Ownership and accountability - Strong organisational and time-management skills - Continuous improvement mindset **Additional Information** **Time Type:** Full time **Employee Type:** Assignee / Regular **Travel:** Yes, 10% of the Time **Relocation Eligible:** No The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.