Customer Engineer (Trilingual: Chinese, English & Korean)

Job description

**Who We Are** Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. **What We Offer** Location: Dalian,CHN, Wuxi,CHN You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our [benefits](https://hrportal.ehr.com/applied/). As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service. **Customer** **Engineer (Trilingual: Chinese, English & Korean)** **Location: Wuxi / Dalian, China** Join the Applied Materials China Field Service team and embark on an international career journey. Applied Materials provides a comprehensive technical training program and mentoring system, as well as opportunities for high-potential talent to participate in the Global Customer Service Talent Development Program, including a one-year field assignment in South Korea. During this period, you will work closely with both China- and Korea-based teams, actively participating in equipment installation, maintenance, and customer support activities. This experience will allow you to gain valuable international project exposure, strengthen cross-cultural collaboration skills, and develop professional service expertise, laying a solid foundation for becoming a global technical service professional. **Key Responsibilities** **Equipment Installation and Technical Support** - Assist senior engineers with semiconductor equipment installation, commissioning, and acceptance processes. - Provide customers with preventive maintenance (PM) and corrective maintenance (CM) support. - Support equipment upgrade, retrofit, and performance optimization projects. - Ensure stable equipment operation and meet customer production requirements. **Project Execution and Customer Support** - Participate in on-site project execution for SK hynix customers. - Collaborate with cross-regional teams in China and South Korea to support project delivery. - Learn and participate in project management (PM) and site operations management activities. - Build strong customer relationships and contribute to customer success. **Continuous Learning and Safety Management** - Complete company-provided technical training, safety training, and certification programs. - Continuously enhance knowledge of equipment, processes, and customer applications. - Strictly comply with company and customer site requirements related to safety, environmental protection, and quality standards. **Qualifications** **Educational Background** **Education Requirement:** - Bachelor's degree or above. - Open to both fresh graduates and candidates with 1 to 3 years of work experience. **Preferred Majors:** - Automation - Mechatronics - Electronic Engineering - Electrical Engineering and Automation - Mechanical Manufacturing and Automation - Mechanical and Electronic Engineering - Mechanical Design Engineering - Vehicle Engineering - Transportation Equipment and Engineering - Precision Instruments and Mechanical Engineering - Optical Engineering - Measurement and Instrumentation Technology - Inspection Technology and Automation - Thermal Engineering - Power Machinery and Engineering - Fluid Machinery and Engineering - Refrigeration and Cryogenic Engineering - Chemical Process Machinery - Marine Engineering - Other related engineering disciplines **Language Requirements** - Candidates with strong communication skills in **Chinese, English, and Korean** are highly preferred. **Additional Requirements** - Willingness to accept domestic and international project assignments. - Strong learning agility and cross-cultural communication skills. - Ability to work effectively in customer site environments. - Strong teamwork and customer service orientation. - Passion for the semiconductor industry and advanced manufacturing. **Visa Support** - The company provides visa sponsorship and related support required for assignment to South Korea. **Relocation and International Assignment Support** - Overseas assignment support will be provided during the South Korea assignment in accordance with company policies. - Opportunities to participate in cross-regional projects. **Monthly Base Salary: RMB 12,000-14,000** **现场服务工程师（中英韩三语方向，中国无锡****/****大连）** 加入 Applied Materials 中国Field Service 团队，开启国际化职业发展之旅。公司将提供完善的技术培训体系和导师辅导机制，并为优秀人才提供全球客户服务人才发展项目的机会，赴韩国参加为期一年的现场实践。在此期间，您将与中国及韩国团队紧密合作，深入参与设备安装、维护及客户支持工作，积累宝贵的国际项目经验，提升跨文化协作能力和专业服务技能，为未来成长为全球化技术服务人才打下坚实基础。 **主要职责：** **设备安装与技术支持** - 协助资深工程师完成半导体设备安装、调试与验收 - 为客户提供设备日常维护（PM）及故障处理（CM）支持 - 协助实施设备升级改造及性能优化项目 - 确保设备稳定运行并满足客户生产需求 **项目执行与客户支持** - 参与SK hynix客户现场项目执行 - 与中国及韩国跨区域团队协作，支持项目交付 - 学习并参与项目管理（PM）及现场运营管理相关工作 - 建立良好的客户关系，支持客户业务成功 **持续学习与安全管理** - 完成公司提供的技术培训、安全培训及认证 - 持续提升设备、工艺及客户应用知识 - 严格遵守公司及客户现场的安全、环保与质量要求 **岗位要求：** - **教育背景：** 学历要求：本科及以上学历（应届毕业生及1-3年工作经验人才均可） 专业要求：自动化/机电一体化/电子工程/电气工程及其自动化/机械制造及自动化/机械电子工程/机械设计/车辆工程/载运工具与工程/精密仪器与机械/光学工程/测试计量技术及仪器/检测技术与自动化/热能工程/动力机械及工程/流体机械及工程/制冷及低温工程/化工过程机械/轮机工程等相关专业 - **语言要求：** 具备良好的中文、英文以及韩语三语交流能力者优先考虑。 - **其他要求：** 愿意接受国内及国际项目派驻安排 具备良好的学习能力和跨文化沟通能力 能适应客户现场工作环境 具备团队合作精神及客户服务意识 对半导体行业及先进制造业具备浓厚兴趣 **签证支持** - 公司提供韩国项目派驻期间所需签证及相关支持 **异地派驻支持** - 韩国项目派驻期间提供相应的海外派驻支持政策（依据公司政策执行） - 跨区域项目工作机会 **基础薪资范围：****12,000-14,000****元****/****月** **Additional Information** **Time Type:** Full time **Employee Type:** New College Grad **Travel:** **Relocation Eligible:** No Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.