Customer Engineering Manager

Job description

ABOUT ENODE The grid was built for predictable, centralised power. Today it's absorbing intermittent supply from grid scale solar and wind, alongside dynamic demand from EVs, heat pumps, and home batteries. The missing piece is software that can connect and orchestrate these devices at scale. Enode https://enode.com provides the infrastructure layer that makes this possible. Our Connect https://enode.com/connect API gives energy companies a single integration to 1000+ devices across 80+ brands. Our optimisation https://enode.com/optimize tooling gives energy companies the building blocks to manage those devices locally - think smart charging for EVs. Our Flex https://enode.com/flex product turns those connected devices into a flexible, controllable asset for energy companies. We work with device manufacturers across the energy hardware ecosystem - from EV brands to heat pump and solar inverter producers. Our customers are energy retailers, utilities, and traders building the next generation of energy services. We're backed by Y Combinator, Lowercarbon Capital, and Creandum. The decisions made now will shape how the energy system gets built. We're looking for people who take ownership, move fast, and care deeply about the role technology can play in the energy transition. AI IS FUNDAMENTAL TO HOW WE WORK AI is how a team our size keeps rewiring the way we work, fast enough to match what our mission demands. We look for people who reach for AI as a reflex and who can drop a habit that used to work. People who care about unblocking others, not just about what they ship themselves. If that's not quite how you work yet but it's the direction you're heading, we'd still like to hear from you. We assess this in our interview process, alongside everything else we look at. WHAT WE’RE LOOKING FOR: Enode is looking for an experienced Customer Engineer to help our customers maximize the value from our products while also contribute to shaping Enode´s Customer Engineering function. In this role you’ll interface directly with engineers, product managers, and leadership stakeholders as they integrate Enode’s API to help them realise value from our product fast. Beyond the integration phase, Customer Engineers also own the technical relationship with customers and act as an internal advocate for customers throughout their entire journey with Enode. This role will involve working in a pre-sales and post-sales capacity. You will be a core part of Enode’s Customer Success team and play a critical part in evolving this function within Enode, whilst also working on a daily basis across engineering, product, and sales teams. You will be joining a team of 3 customer engineers and work closely with our Tech Ops Engineer who provides technical support to customers. In this role, you will: - Design and help our customers implement technical solutions using the Enode API based on their engineering, product, and business needs - Advise customers on technical product architecture and best practices for using the Enode API and provide ongoing technical support to customers (e.g. answering technical questions, debugging customer implementations and resolving/escalating issues) - Not only will you identify and debug issues in customer implementations, but you will also proactively make necessary fixes and/or improvements directly in the Enode codebase - Use AI to reach a root cause hypothesis fast, pulling vendor logs and production signals into the investigation rather than escalating to engineering by default, and turn repeat investigations into tooling the team reuses. - Act as a champion for new products, features, and company initiatives based on customer discussions and your own product expertise you will develop in the role to ensure Enode’s resources are allocated to high impact areas - Drive and/or contribute to internal projects (e.g. developer portal experience, Integration Guides, customer analysis, etc). THIS ROLE WILL BE RIGHT FOR YOU, IF: To succeed at Enode you should be passionate about our mission. You should be excited about electrification and the opportunity to use consumer products and software to solve grid challenges in the transition to a net zero energy system. We’re looking for: - 5+ years of experience relevant to customer engineering such as solutions/sales engineering or being a user-oriented software engineer - Technical aptitude and familiarity with common LLM tooling and AI agent frameworks. You decide what to verify before it reaches a customer, and you can say where AI saves time in this work and where it costs more than it saves. - An all-rounder who is energised by managing technical client relationships but can also dive into the codebase to make fixes/improvements - Experience deploying complex software in critical infrastructure-like players, mapping API software to existing enterprise stack of ERP, CRM and similar - Experience working with enterprise customers with large IT departments and corresponding work processes and governance mechanisms - An articulate communicator who has the ability to explain complex, technical issues at the right level depending on the audience - A nimble operator & team player who can thrive in a dynamic environment and flat organisation where tasks change frequently to fit the requirements of the company - Willingness to travel to customer locations on a regular basis - Nice to have: Experience from a technical role in third-party API companies - Nice to have: Pre-sales experience, supporting RfP processes for enterprise customers WHAT WE OFFER: - Opportunity to join and impact an early-stage climate tech startup with global aspirations as we scale. - A mission-driven, fun and caring environment with high drive and ambition. - Competitive compensation, including a very attractive employee option program - you’re part of our journey. - Access to best in class AI tooling, we think the ceiling on what a small team can do has fundamentally shifted, and we want you to feel that. - Real investment in your AI fluency. Dedicated time to build the skill, an internal skills library you can contribute to, and the tooling budget to work properly. - Remote-first in Europe, with the option of attending an office in Oslo or receiving a co-working pass on demand. - Three annual off-sites to connect with the team in exciting & fun places. - Flexible, human-first culture. - Stipend for setting up your home office. ------------------------------------------------------------------------------------------ A FEW THINGS TO NOTE: - Enode is an equal opportunities employer. Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles. - Our values are integral to the way we work and are embedded into all our hiring processes. You can read more about our values here https://enode.com/careers.