Customer Excellent Representative (CER) + Supply Chain Coordinator

As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world. CREATING ESSENTIAL CHEMISTRY THAT THE WORLD NEEDS At Chemours, our people are redefining how the world thinks of chemistry by approaching everything we do with a commitment to delivering Trusted Chemistry that creates better lives and helps communities thrive. That begins with how we use our science, data, and unmatched technical expertise to develop market-leading products with the highest levels of performance, sustainability, and safety in the industry. Powered by chemistry, our products are used in applications that make the products we rely on, processes, and new technologies possible. In key sectors such as clean energy, advanced electronics, high-performance computing and AI, climate friendly cooling, and high-quality paints and coatings for homes and industrial infrastructure---sustainable solutions and more modern living depend on Chemours chemistry. Chemours is seeking a Customer Excellent Representative (CER) + Supply Chain Coordinator to join our growing Titanium Technologies (TT) business team. This position will be available at Tokyo, Japan and report directly to the AP Supply Chain Manager . The responsibilities of the position include, but are not limited to, the following: Primary Function: Complete End to End Sales Order Processing (COFP) Handle, monitor and execute customer orders and shipment follow up Work with Supply Chain on product availability and prepare inventory to Thailand warehouse to ensure customer’s expected delivery date can be met Follow up on AR collections Replenishment of SKUs level in different warehouses Monitor import shipment schedule and arrange some export shipment if any Customer Excellence Rep Handle/Monitor customer orders and coordinate with local resale and Indent shipments to Thailand customers. Coordinate with customers, sales team, source, forwarders and logistic team for dispatch of orders and to secure vessel bookings. Processing of Credit & Debit Notes, return shipment and Export shipment. Provide monthly report/sales data to sales team Verification of shipping documents and providing shipping documents to customer on time. Handle and Resolve customer complaints or escalate the same to the concerned team as per Business process/policy. Proper tracking of complaints Ensure no non-compliance case on import/export shipment or order handling. Work with different team members on problem solving if any. Handle ad hoc duties as assigned such as data submission for SOX compliance Co-ordinate with local finance to follow up the on-time payment in case customer has delay payment. CER is the first person to request and negotiate with customer. If not, escalate the request to sales then report the potential past due list to business director and business finance Manage annual inventory count and destruction and coordinate with local finance and external audit team Reconcile month-end inventory (Thailand Warehouse vs SAP) Update monthly exchange rate and share with Wipro and internal BU team including informing THB price to regular customers Supply Chain Coordinator Analyze demand during lead time (daily), identify abnormal demand patterns and verify causes with our sales/marketing team and customers Determine the SKU inventory levels, locations, safety stocks by customer/warehouse to support the desired level of customer service while maintaining cost effective levels of inventory Execute the SKU phase in/phase out plans collaboratively with customers/sales Maintain and coordinates the relationship between Master Scheduler, Logistic Specialist and Demand Planner as well as ensuring integration with other Supply Chain Processes. DRP time periods are synchronized with Master Production Scheduling. Reviews and acts upon plan exception messages from the daily re-planning of resources Communicate production issues, supply changes deviations from plan and potential resolutions to Sales and Marketing Analyze Customer SKU order demand patterns, collaborate with sales reps and customers to validate the forecast of demand by customer/warehouse for each SKU. Variable FPDE analysis Ocean shipment schedule monitoring The following is required for this role: Bachelor’s Degree (preferably in Commerce or Science) Knowledge of SAP, Good Computer application skill Minimum 5 years of Domestic and International Sales Order Processing 3-4 years of experience in planning role Import and Export Trading knowledge Warehouse management experience Fluent in Thai, English & good communications skills (speaking and writing) The following is preferred for this role: Should have sound knowledge of SAP or any other ERP system with regards to Sales Order Processing and Supply Planning SFDC Well understand Sales Policy and Business process. Well understand local requirements (Legal, Tax, Statutory requirements) Strong interpersonal and communication skills to work with different parties to deliver the result. Good engagement and problem-solving skill in proactive and positive attitudes Good analysis, Judgment, and well organized to priority of works. Able to work independently and minimum supervision. Benefits: Competitive Compensation Comprehensive Benefits Packages Tuition Reimbursement Learning and Development Opportunities Strong Inclusion and Diversity Initiatives Company-paid Volunteer Day We’re a different kind of chemistry company because we see our people as our biggest assets. Instead of focusing just on what our employees do each day, we look at how they do it—by taking a different approach to talent development, employee engagement, and culture. Our goal is to empower employees to be their best selves, at Chemours and in life. Learn more about Chemours and our culture by visiting . Chemours is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, religion, color, gender, disability, national or ethnic origin, ancestry, marital status, family status, sexual orientation, gender identity or expression, or veteran status. Jurisdictions may have additional grounds for non-discrimination, and we comply with all applicable laws. Candidates must be able to perform all duties listed with or without accommodation Don’t meet every single requirement? At Chemours we are dedicated to building a diverse, inclusive, and authentic workplace for our employees. So if you’re excited about this role, but your past experience doesn’t align perfectly with every qualification in the position description, we encourage you to apply anyways. You may just be the right candidate for this or other opportunities. At Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say “We Are Living Chemistry”.