Customer Experience Administrator - Job Share

Job description

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity. -- Our Perth Glazing Branch based in Kewdale, is looking for a motivated, friendly, and customer‑focused Customer Service Administrator to join our team. If you love helping people and want to work in a supportive, positive environment, this is the perfect opportunity. This is a permanent part-time opportunity, offering 24 hours per week with flexible shift arrangements, providing greater flexibility and balance for the successful candidate. Why You’ll Love This Role As the first point of contact for our customers, you’ll play a vital role in delivering the exceptional service O’Brien® is known for. You’ll be supported by experienced leaders, enjoy ongoing training and coaching, and be part of a team that genuinely values your contribution. What You’ll Be Doing Deliver warm, professional, first‑class customer service Keep customers updated on delivery timeframes and job progress Create job authorities, quotes and invoices using our internal systems Follow up on quotes, leads and return customer calls promptly Follow up subcontractors and suppliers for invoices and where necessary Contribute to a positive team environment and help drive great customer outcomes About You You’re someone who enjoys connecting with people and takes pride in delivering excellent service. You’ve likely worked in retail, administration, or customer service , and you’re comfortable using computers and learning new systems. You’ll bring: A genuine passion for customer service excellence Confident, engaging communication skills Strong organisation and time‑management abilities Reliability, accountability and a positive team attitude Intermediate to advanced computer literacy If you're proactive, people‑focused and enjoy helping others, you’ll be a great fit. Why O’Brien®? Build More Than a Career. At O'Brien, we're committed to creating a workplace where people feel valued, supported, and inspired to do their best work. With career development opportunities, flexibility, recognition, and a strong sense of belonging, it's no surprise our people choose to grow their careers with us. If you love helping people and creating positive experiences, we'd love to hear from you. Apply Now and become part of our friendly team! -- If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now! At O'Brien® , we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron ® , worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use . Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.