Customer Experience Agent

Job description

We are looking for our next CX Agent! Who Are We? At Tiendamia, we’re more than just an online store. We’re the epicenter of e-commerce, where creativity and technology converge to provide unique shopping experiences to our customers in Latin America. We’re bold, innovative, and constantly evolving. If you’re ready to join a team that pushes boundaries, your next adventure begins here! We know that to create incredible experiences, the most important thing is to have the best team and the best Tigers, and that’s why we are looking for you. If you have experience in customer experience, are passionate about helping others, and enjoy working in a team, we want you to join our great Customer Experience team. Your Challenges Phone and chat. Resolution of general customer issues. Identify opportunities for improvement in established procedures. Contribute to a positive work environment. Required Skills Experience in similar positions (customer support via email and phone). Availability to work Monday to Saturday or Sunday to Friday, 6 hours shifts. Proficiency in using computer programs and tools (Excel, email, phone, chat). Intermediate knowledge of the English language - not mandatory. We foster an inclusive environment where every voice is heard, and where each team member has the opportunity to grow and thrive. We look forward to hearing from you!