Customer Experience Analyst

Job Description Join us to create change and have an impact in homes around the world. At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together. Where you’ll be: This position will be based in the Charlotte, NC HQ; hybrid work policy model. All About the Role: The Customer Experience Specialist is responsible for supporting scratch and dent order operations, inventory coordination, reporting, and customer account administration for independent retail partners. This role serves as a key liaison between distribution centers, supply chain, product teams, and customer-facing functions to ensure efficient product flow, accurate data management, and seamless order execution. The ideal candidate is highly organized, detail-oriented, and analytical, with the ability to manage multiple priorities, solve operational challenges, and collaborate effectively across cross-functional teams to deliver an exceptional customer experience. Key Responsibilities: Manage scratch and dent order processing, order maintenance, and related operational workflows. Coordinate with distribution centers to facilitate product returns, inventory disposition, and resale load creation. Monitor inventory levels and support allocation, product availability, and order fulfillment activities for independent retail accounts. Partner with supply chain, product line teams, and distribution centers to identify trends and support operational and process improvement initiatives. Develop, maintain, and distribute reporting, dashboards, and analyses to support business performance and decision-making. Maintain data accuracy across internal systems and customer-facing platforms, including pricing, item setup, product information, and master data. Execute customer and item setup activities while ensuring compliance with established processes and data standards. Support operational objectives by ensuring timely order execution, inventory accuracy, and effective administration of scratch and dent programs. Minimum Qualifications High School or GED 2+ years of experience with SAP and Microsoft Office applications, particularly Excel. Knowledge of inventory management, order management, supply chain, or business operations processes. Strong analytical skills with the ability to interpret data, identify trends, and support business decisions. Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail. Benefits highlights: Discounts on our award-winning Electrolux products and services Family-friendly benefits Insurance policy plan Extensive learning opportunities and flexible career path Please be advised that we are unable to offer visa sponsorship for this position at this time. Find more on: Electrolux Group North America: Electrolux Group Careers: Electrolux Consumer Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through . The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. #LI-OG1