Customer Experience Analyst Internship

Job description

## **About Andercore** Andercore is the AI-native supplier of industrial materials for energy, infrastructure, and construction in wholesale and beyond. We trade with global suppliers and distribute to European customers on our own account. Our AI runs the full trade and distribution end-to-end: sourcing, quality, pricing, sales, logistics, and embedded financing. For the customer, it feels like buying from their preferred local supplier; for our partners, it is the most convenient and safe way to do business across borders. Behind it, our software and agentic AI do the heavy lifting that used to take an asset-intensive supply chain with four or five intermediaries and weeks of manual coordination. Where we are today: - Strong triple-digit-million euro turnover - Seven European markets live - 80+ people across Berlin (HQ), offices in London, Mumbai, and Shanghai $40M Series B just closed, $75M raised to date from Atomico, Project A, and Inven Capital, institutional financing from international banks. We are building the world's first and last industrial-grade AI operating system for materials, redefining how global trade works in one of the largest and most essential industries on earth. ## **What You’ll Do** Dive in as the strategic force behind our post-sales customer journey, transforming satisfaction into a powerful engine for growth. As a key player in a nimble, high-impact team, you'll own the customer experience for the DACH market, shaping processes and driving initiatives that directly enhance customer lifetime value and accelerate our market expansion. - Architect and implement a best-in-class post-sales strategy for the DACH market, serving as the expert for all customer-related initiatives and elevating their lifetime value. - Proactively identify and resolve complex customer challenges, utilizing creative problem-solving to ensure customer satisfaction while leveraging insights to drive improvements. - Design, champion, and operationalize highly scalable processes that enhance customer experience, working in tandem with other internal teams to ensure operational excellence. - Manage end-to-end post-sales journeys, including onboarding, claims handling, and delivery issues, to ensure the successful resolution of customer queries, whether large or small. - Drive critical cross-functional alignment with Tech, Logistics, and other departments, ensuring customer insights directly inform roadmaps. - Execute high-touch, multi-channel communication, engaging directly with customers via phone and email to resolve inquiries and provide a premium support experience. **Who You Are** You're a hands-on and execution-driven individual contributor with a proven track record of shaping outcomes in fast-paced environments. As a vital member of a small team, you're ready to make a significant impact on our customer success architecture and contribute directly to our disruptive mission in the DACH market. - You are enrolled in a university or have recently graduated and you are looking to gain work experience in a fast paced venture backed environment (minimum 6 months). - Deeply curious and passionately aligned with the vision of hyper-growth startups, eager to contribute to scaling. - You are motivated and passionate about new ideas and possess a creative solution oriented mindset. - Excellent analytical and communication skills in **German** and English. C1 German is required for this role. We are an equal-opportunity employer and welcome applicants from all backgrounds, regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, disability, or any other characteristic. We believe that diversity drives innovation, creativity, and collective strength.