Customer Experience Associate

Job description

What You'll Do As a Customer Experience Associate, you'll play a vital role in supporting our customers and internal teams by ensuring orders, logistics, and communications are handled accurately and efficiently. Your responsibilities will include: Provide administrative support to the Customer Experience team and California Commercial Team. Deliver exceptional customer service by responding to customer inquiries via phone, email, and other communication channels. Process customer orders and support shipping, receiving, returns, rebates, and reverse logistics. Manage customer care, logistics, and returns inboxes while ensuring timely responses. Coordinate with Suterra's third-party logistics (3PL) partner to support inventory management, warehouse operations, invoice reconciliation, and product movement. Support distributor relationships throughout the Eastern and Central United States. Maintain accurate customer information and data within HubSpot CRM. Build strong relationships with customers, distributors, and logistics partners through proactive communication and collaboration. Assist with process improvements and other Customer Experience initiatives as assigned. What We're Looking For The ideal candidate is someone who enjoys helping others, communicates professionally, and pays close attention to detail. Qualifications High school diploma or equivalent. Experience in a customer service or administrative office environment. Experience in the agriculture industry is a plus. Proficiency with Microsoft Office, including Outlook, Word, Excel, and Teams. Experience with CRM platforms such as HubSpot is preferred. Skills & Abilities Excellent verbal and written communication skills. Strong organizational and time management skills. Ability to prioritize multiple tasks while maintaining accuracy. Detail-oriented with a process-driven mindset. Professional, dependable, and collaborative. Comfortable working independently and as part of a team. Ability to remain calm and productive in a fast-paced environment. Why Join Suterra? At Suterra, you'll be part of a collaborative team committed to innovation, sustainability, and delivering exceptional experiences for our customers. We value teamwork, continuous improvement, and creating an environment where employees can grow and make a meaningful impact. Work Environment This is a full-time, onsite position based in our Fresno, California office. Suterra is wholly owned by The Wonderful Company The Wonderful Company, headquartered in Los Angeles, is a privately held $6 billion global agribusiness company with consumer brands including Wonderful® Pistachios, Wonderful® Halos®, POM Wonderful®, FIJI® Water, JUSTIN® and Landmark® wines, as well as the Teleflora® flower delivery service. To learn more about The Wonderful Company, visit , or follow us on Facebook, Twitter and Instagram. To view the current Corporate Social Responsibility report, visit . The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, region, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories. Learn about sustainable programs and ways we give back to the community! All your information will be kept confidential according to EEO guidelines. EEO is the law - click here for more information EEO is the law - click here for more information Location: Fresno, CA Schedule: Full-Time | Onsite Join Our Team At Suterra, we help growers around the world protect crops through innovative, sustainable pest management solutions. We're looking for a Customer Experience Associate who is passionate about providing exceptional customer service, thrives in a fast-paced environment, and enjoys building relationships while keeping operations running smoothly. If you're highly organized, enjoy solving problems, and take pride in delivering outstanding service, we'd love to hear from you.