Customer Experience Associate, Mental Health (Remote)

Job description

ABOUT SAILOR HEALTH Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America. With over 60 million seniors expected to make up nearly 25% of the population by 2030, we’re entering a period of unprecedented demand for care. Yet, today, millions of older adults remain isolated, underserved, and struggling with mental health challenges such as anxiety, depression, loneliness without adequate support. At Sailor Health, we envision a world where every senior has seamless access to compassionate, effective, and personalized mental health care. Join us on our mission to redefine the golden years, enabling older adults across the nation to live happier, healthier, and more fulfilling lives. ABOUT THE ROLE Location: Remote - Canada based only Title: Care Navigator Compensation: $40,000 CAD We’re hiring a full-time remote Care Navigator to be the first voice a patient – or their family -hears when reaching out to Sailor Health. In this role, you’ll guide older adults and their caregivers through the intake process with warmth, clarity, and professionalism, ensuring they feel supported every step of the way. This role is a unique blend of patient support, care coordination, and emotional guidance. You’ll be the steady hand helping each new patient navigate the journey into care, from matching with the right therapist to feeling confident and understood every step of the way. It’s a perfect fit for someone who thrives at the intersection of empathy and execution, and who finds meaning in turning a moment of vulnerability into one of reassurance and trust. This role is especially well-suited for someone with an interest in mental health and healthcare access – since you’ll often be the first emotional point of contact for individuals seeking care. WHO YOU ARE - Empathetic and clear communicator. You speak with kindness, listen actively, and make others feel at ease – even during difficult or emotional conversations. - Highly organized and detail-oriented. You can juggle multiple patients at different stages in the process and never let things slip through the cracks. - Tech-comfortable. You’re comfortable learning tools like Google Workspace, EHR platforms (e.g., Healthie), or CRMs like HubSpot, and pick up new software quickly. - Mission-aligned. You care deeply about improving care for older adults and are excited to play a key role in someone’s first step toward better mental health. - Experience welcome, not required. You may have worked in healthcare, customer service, or an administrative support role before – but most importantly, you’re organized, compassionate, and eager to grow. WHY JOIN SAILOR HEALTH - Mission with impact. Help bring life-changing care to a population that’s too often overlooked. - Remote-first team. Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose. - Growth and ownership. Be part of a small, agile team where you’ll take initiative, shape key processes, and grow as we grow. - Make someone’s day – every day. Your work helps older adults and their families feel seen, supported, and cared for. If this sounds like you, we’d love to connect. Join us in redefining what it means to age with dignity, connection, and mental wellness.