Customer Experience Auto Technician with Expertise in Race Cars, Muscle Cars, or Hot Rods

Job description

Looking to join our team? Here’s what we’re looking for! Are you a gearhead who wants to help other car enthusiasts build unforgettable automotive experiences? Do you know the ins and outs of aftermarket auto parts for muscle cars, hot rods, and race cars? We’re ready to drive ourselves forward with a rock star Auto Technician who can not only diagnose and solve technical challenges, but confidently guide customers toward purchasing the right products to bring their builds to life—over the phone and via email. Our next training class is scheduled to begin in October. We believe strongly in our company values and live them out each day! We work together as One Team across all departments, Choose Positivity in everything we do, put People First , encourage speaking up because You Have a Voice , and above all else we are Driven to Succeed . If you can embrace these values and they align with how you work, then we’d love to chat with you! Here are the specifics: We recognize that call center expectations are rigorous, and it's essential for everyone to understand how even small changes can impact the team's ability to meet demand. Our structured approach helps maintain service quality and supports team members in meeting these expectations without compromising our standards. Be the expert voice over the phone that helps customers identify, evaluate, and purchase products that will achieve their performance or restoration goal. Use a consultative approach to recommend solutions, explain product benefits, and guide customers toward confident buying decisions. Communicate in writing to provide technical support and product recommendations to customers via email and other applications. Make independent decisions regarding proper product application, ensuring both technical accuracy and alignment with customer needs. Maintain an extensive working knowledge of aftermarket automotive technology as it pertains to building, tuning, and maintaining Race Cars, Hot Rods, and Muscle Cars. Serve as a technical resource for both customers and internal teams , including sales and customer support staff. Assist our product and e-commerce teams to develop and update website content. Collaborate with internal teams to support product visibility, customer engagement, and overall sales success. Contribute toward the development of training material for fellow techs and sales staff members. Participate in the production of technical content including video, tech articles, instruction sheets, and product reviews. Attend industry trade shows and events acting as an ambassador for Speedway Motors. Embrace and live out Speedway Motors core values. Constantly work to improve processes; make suggestions for productivity improvements, and optimize employee workflow, while continuing to meet our customers’ needs. Maintain regular, reliable, and punctual attendance. Take ownership of assigned responsibilities and follow through on commitments. Seek opportunities for continuous improvement and professional growth. Perform other duties as assigned. Adapt to changing priorities and demonstrate flexibility in a dynamic work setting. Adhere to all company policies, procedures, and safety protocols. We’ll take care of you – here's how! We put our employees first, and care about your well-being and personal life. From a competitive benefits package and 401k plan to growth opportunities, we have your best interest in mind, always. Comprehensive Health, Dental and Vision Insurance Retirement Plan with Company Match Paid Time Off Paid Holidays Paid Parental Leave Continuing Education Reimbursement Wellness Program and Healthy Living Reimbursement Discount on Speedway Motors Product and Referral Bonuses Growth Opportunities An extremely supportive team Opportunity to utilize your strengths and be creative Work Environment While we do offer the opportunity to work remotely, r emote work opportunities can only be performed in the following states: Nebraska, Arizona, West Virginia, Florida, Illinois, Indiana, Kansas, Michigan, North Carolina, Texas, Wisconsin, and Wyoming. Constant sitting or standing (may choose sit-down or stand-up desk) Viewing multiple computer monitors for extended periods Ability to rarely lift and carry .