Customer Experience Coordinator - Marshall Pharmacy

Job description

Job Responsibilities: • Ensures exceptional patient care with the patient’s prescription process. • Oversees and trains others on customer service and counter interactions. • Assists lobby counter pharmacist with assuring main three (3) registers are staffed. • Helps guide patients to their appropriate destination in the pharmacy. • Assists with OTC orders. • May need to assist with answering the phones. • May need to assist with the POS system. • Greet patients as they enter the pharmacy. Work Schedule: • Work schedule will vary based on the needs of the business (normally 4-10h shifts). • May be required to work weekends, holidays, and nights. • May be asked to travel as needed. Working Conditions: • Sitting, standing, bending, lifting, reaching and moving throughout the workday. • Subject to frequent interruptions. • Must attend and participate in continuing educational programs. • Works harmoniously with all members of the pharmacy staff, customers, and other outside personnel. • Frequent exposure to communicable diseases, toxic substances, medicinal preparations and other conditions common to a clinic environment. Education: High School Diploma or equivalent. Must be a certified/registered Pharmacy Technician (WV BoP). Experience: Five (5) years experience as a certified/registered pharmacy technician Five (5) years experience in a customer-facing service role Five (5) years experience supervising/training others. Internal applicants must call HR at ext. 11653 to determine eligibility before applying.