Customer Experience (CX) Program Manager

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow — it’ll be a fun journey! Position overview: The Customer Experience Program Manager drives execution of strategic CX initiatives across Product, Support, Finance, and Operations. This role ensures customer experience improvements move from strategy to execution with measurable outcomes. What You’ll Do: Lead cross-functional CX initiatives from concept to execution Build project plans, timelines, and governance structures Manage risks, dependencies, and stakeholder alignment Drive organizational readiness and change management Track benefits realization and business outcomes Support AI, automation, and self-service initiatives What You Bring: 5+ years in program management, transformation, consulting, or CX operations Strong executive communication skills Experience managing enterprise transformation initiatives PMP/Agile certification preferred Why Join Us: You’ll help shape the future of customer experience at one of the world’s largest technology distributors as we transform into a platform-first, AI-enabled organization. What we offer: Competitive salary & Bonus system Additional health insurance Food vouchers & Transport Allowance Well-being Program & Multisport card Referral and baby bonus Paid holiday days increasing in time Language courses Free access to LinkedIn Learning Platform Many trainings and academies, including opportunity for ACCA certification Great career growth and development opportunities Hybrid type of work Modern office space with free coffee and hot beverages Company discounts Recognition awards *Please note that upon the extension and acceptance of a potential job offer, background checks, including employment and education verification, will be conducted by an external partner of Ingram Micro. What are you waiting for? Apply now! #LI-Hybrid #LI-VA1 #IngramMicroBulgaria