Customer Experience Intern

Job description

Our Company Founded in 2020, Seven Retail is a House of Brands focused on making quality lifestyle services more accessible. With over 200 centers and growing, we operate across F&B, Education, Healthcare, and Lifestyle Services. We are on a mission to make increasingly higher quality, premium lifestyle services accessible to everyone, helping people get more out of their paycheck so everybody can experience a higher standard of living. Ready to take the next step in your career? Join us as a Customer Experience Intern and discover what you can achieve at Seven Retail. Read on to learn more! Your Day-to-Day Monitor and respond to customer reviews on Google Review for all centers, ensuring timely and professional communication aligned with brand tone. Track negative reviews and recurring issues, escalating them to the relevant operational teams for resolution. Perform daily monitoring of closed tickets within the customer feedback system, verifying complete issue resolution before closure. Conduct periodic CCTV audits across all centers to ensure adherence to Standard Operating Procedures (SOPs) and service quality. Document CCTV audit findings and compile actionable notes for areas requiring improvement. Coordinate and facilitate Weekly CX Feedback Meetings, including sending reminders, guiding discussions, and documenting action plans. Prepare meeting minutes (MoM) detailing key points, quality findings, and action plans for distribution to relevant stakeholders. Who We’re Looking For Final-year student in Business Administration, Communications, Marketing, or a related field. Strong communication skills, both written and verbal, with a professional and empathetic approach. Detail-oriented with strong organizational skills and the ability to manage multiple tasks. Proactive and analytical mindset, capable of identifying issues and proposing solutions. Proficiency in using Google Workspace (Docs, Sheets, Slides) or Microsoft Office Suite (Word, Excel, PowerPoint). Ability to work independently and collaboratively within a team environment. Prior experience with customer service platforms or monitoring tools is a plus.