Customer Experience Operations

Job description

**About Us** Our vision is to become the marketplace for everything expensive, specialized, and difficult to move. We’re building the infrastructure that powers the procurement and disposition of assets across America’s essential industries, automating everything from discovery and payments to freight, warranty, and financing. Today, Garage operates in cities and towns across all 50 states and has surpassed $100M+ in annualized transaction volume on the platform. Our mission is to save local governments and essential services businesses time and money. We started with fire departments two years ago and have since expanded into EMS and heavy-duty, launching new verticals while growing revenue >10x last year. If you move fast, hold a high bar, and want meaningful ownership in building a category-defining company, Garage is the place to do it. **In this role, you will** - **Own operational initiatives and special projects** — take initiative on projects that improve workflows, strengthen operations, and help the team scale. - **Maintain operational accuracy and visibility** — update and manage trackers and internal systems to ensure deal status, documentation, and timelines are always current. - **Problem-solve and exercise judgment** — identify issues, gather missing information, resolve straightforward requests efficiently, and escalate when needed to keep deals moving. - **Internal Collaboration** — own the operational coordination between clients, Sales, Engineering, and other internal teams to ensure issues are resolved efficiently and accurately, while surfacing opportunities to improve the customer experience. - **Operate with speed and precision** — manage multiple active transactions at once while maintaining high attention to detail in a fast-moving environment. - **Support users in navigating the product** — help buyers and sellers understand how to use the Garage platform and complete required actions smoothly, and identify ways to improve the user experience. ## **We’re looking for someone who** - Takes ownership, works effectively with a high degree of autonomy, and is proactive about identifying and driving solutions. - Is comfortable working in a fast-paced, dynamic environment while maintaining attention to detail. - Is skilled at engaging with customers and building trust through clarity, responsiveness, and professionalism. - Is able to prioritize and manage multiple active requests and deadlines efficiently. - Is confident navigating spreadsheets, trackers, and multiple data sources, with the ability to interpret and communicate insights clearly. **Qualifications** - Bachelor’s degree from an accredited university. - 3+ years of experience in operations, customer-facing, or analytical roles. - Strong organizational skills with exceptional attention to detail. - Demonstrated ability to communicate effectively with stakeholders at all levels, from frontline operators to CEOs, via phone and email. **Nice to have** - Experience operating in an early-stage or high-growth startup environment. - Proficient with ticketing and project management tools (e.g., Notion, Jira, Linear) to manage tasks, workflows, and client requests - A curious, proactive mindset, with a willingness to contribute new ideas - Low ego and willing to roll up their sleeves—taking ownership of projects and doing whatever it takes to move the work forward **Our Values** - **Take Big Swings.** We are here to transform an overlooked industry—not make small improvements around the edges. We set ambitious goals, take calculated risks, and push through setbacks. We never trade lasting impact for short-term comfort. - **Customers Come First.** Our customers operate in an industry burdened by slow, expensive, and outdated processes. We attack the problems that cost them the most and measure our success by the time and money we give back to them. - **Play For the Front of the Jersey.** We put the mission ahead of ourselves. We challenge each other directly, support each other relentlessly, and step up whenever the team needs us. We win together, and we have fun doing it. - **All Gas, No Ego.** Building something that matters takes relentless effort. We move fast, take ownership, and see hard problems through. When we fall short, we own it, learn quickly, and come back stronger. **Why Join Garage?** - **Do work that matters.** Our platform helps people buy the assets that local communities rely on to keep their communities safe, clean, and operating every day. - **Help shape the company.** Join as one of our first 40 employees and work directly alongside the founders. - **Make an outsized impact.** You’ll join a talent-dense, high-performance team where every person moves the company forward. - **Build from a strong foundation.** We’ve raised $18M, including a $13.5M Series A, from Y Combinator, Initialized Capital, Infinity Ventures, FJ Labs, and other leading investors. **What we offer** - Competitive salary and stock options - 100% medical, dental and vision insurance coverage - Unlimited PTO (in addition to company observed holidays) - Daily lunch & dinner (for employees based in NYC) - $100/month wellness stipend - 401(k) w/ employer match - Pre-tax commuter benefits - Annual team offsite - Relocation assistance *We realize applying for jobs can feel daunting at times. We don’t expect you to check all the qualification boxes and encourage you to apply if you have experience in some of the areas.* **Equal Opportunity** As an equal-opportunity employer, we are committed to building an inclusive environment where you can be you. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, natural origin, age, disability, pregnancy, gender expression or identity, sexual orientation, or any other legally protected class.