Customer Experience Professional - Medical Operations

Job description

Program/Program Office/Agency Customer Experience Professional Service All Services Position Announcement Url DOD SkillBridge - Divers Alert Network Training Duration 120-150 days Delivery Method In-Person Number of Locations 1 Summary Description DAN’s medical assistance services are available to divers, dive professionals, and health care providers. We offer an emergency hotline, medical information, physician consultations, continuing medical education, and a worldwide referral network of doctors who evaluate and treat divers. We provide real-time assistance during dive emergencies and work to prevent injuries and promote dive safety. Striving to make every dive accident- and injury-free. DAN’s vision is to be the most recognized and trusted organization worldwide in the fields of diver safety and emergency services, health, research, and education by its members, instructors, and the diving community. Jobs Description This SkillBridge fellowship provides transitioning Service Members with structured, hands-on training in customer experience, service operations, and member support within a mission-driven nonprofit environment. Participants will gain experience analyzing service delivery systems, mapping customer and member journeys, evaluating service feedback, identifying operational friction points, and supporting service improvement initiatives aligned with Divers Alert Network (DAN) operations, including member services, safety support, and emergency assistance workflows. Training emphasizes operational service delivery, service recovery, escalation pathways, communication standards, and continuous improvement in a civilian environment. Locations of Prospective Jobs by State North Carolina Salary Target MOCs Other Eligibility Factors Dive experience is highly desirable but not required