CUSTOMER EXPERIENCE REPRESENTATIVE.

Job description

Receives customers' requests by telephone or mail, analyzes request, provides information requested or ascertains who can best provide the information, and routes the request to the proper person Analyze transactions, corrects records, and adjust errors Searches Company records to fulfill customer requirements Traces status of orders Resolves customer questions related to orders, takes orders as needed Maintains liaison with other departments for order completion Writes up order mails catalog, samples, and similar data to customer as required. Responds to customers to ascertain data omitted on order Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, an similar data as required prepares and forwards preliminary paperwork to Returns and Replacements on problem orders and gifts not received. One(1) years experience Knowledge and ability- English and grammar Pleasant telephone voice/ manner, ability to operate simple office equipment sufficiently to perform the job Ability to compose correspondence. We at Konga .com are working to create a new type of retail company. We are building the human, technological and logistical systems needed to get Nigerians what they want.(mobiles, consumer electronics, beauty supplies, etc.) delivered to thier doorstep in Nigeria.