Customer Experience Representative

Job description

SelectBlinds vision is to empower people to create spaces they can be proud of. We want to provide an exceptional customer experience that builds confidence with the most diverse selection of window coverings and helpful resources throughout the entire customer lifecycle. We are growing quickly and are looking for passionate people who want to join a team where they feel valued and where they can actively contribute to growing and building something meaningful. Our company DNA is founded on empowerment and compassion but also fun. We like to laugh. It’s just who we are. The ideal candidate will have demonstrated the ability to achieve the following: Uses strategic probing questions to fully understand the needs of your customer Ability to use and understand different sets of tools to provide the most appropriate solutions Enhance each customer experience by offering multiple samples and products, and guiding the customer through their purchasing journey Consistently display attention to detail while helping resolve complex customer issues Make sure to prioritize accuracy and the importance of measuring, so every customer has a product that will fit the first time Confidently handle calls (inbound and outbound), and answer customers via emails, chats, and text messages Go the extra mile every time to surprise and delight customers with your brilliant solutions Skills/Requirements Previous customer service/sales experience - either via phone or in-person is preferred but not required Basic knowledge of Microsoft Applications (Microsoft Excel, Outlook, Teams, Word) Able to type 40 words per minute Ability to work with fractions and measurements Positive and friendly demeanor toward every customer and colleague Strong communication skills (verbal and written) Awareness of and interest in the design, and home décor An obsession with creating an elevated client experience Demonstrated skills in project management Self-starter, quick learner, and team player Pay $17/hour to start for training $18/hour + commission after the four-week training period Paid holidays Shift/Hours First 4 weeks (during training) you will work 7:30 AM to 4:00 PM (Monday-Friday) (PST) Our hours of operation are 6:00 AM to 5:30 PM (PST) One weekend day is required (either Saturday or Sunday) About SelectBlinds - SelectBlinds is a leader in DIY custom blinds, where our goal is to provide a friendly, relaxed online environment as an alternative to the aggressive showroom buying environments our competitors create. Our customers are homeowners who want high-quality, budget-friendly DIY window coverings that are as unique as they are. International brands, big showrooms, and large contracting firms all said making the process of ordering custom blinds online could never be simple or intuitive, but SelectBlinds is in the business of engineering solutions. We have over 500,000 5-star reviews proving the naysayers wrong!