ABOUT USStio® is an omni-channel mountain brand that designs, develops and sells beautiful, functional, and innovative apparel, footwear and other accessories infused with the soul of the mountain lifestyle. With headquarters in Jackson, Wyoming, Stio draws inspiration from the surrounding Teton Range and offers product via Stio.com, catalog, B2B and its Mountain Studio® retail locations.We live and love mountain life, and as such see ourselves as caretakers of the resources that provide it. We are proud partners of Protect Our Winters and the Conservation Alliance among many other organizations. We have a strong preferred materials platform, use Bluesign® approved textiles wherever possible, audit our supply chains for best practices, and operate our workplaces responsibly.We think that outside is the best side and that you can’t improve on nature. It’s good for mind, body and soul, and it’s our responsibility to help enable access for all people, regardless of race, gender, beliefs, background or ability. We strive for inclusion at Stio and in our local and national communities.YOUR ROLE Seasonal Customer Experience Representatives (CX) at Stio provide excellent customer service via a phone and email ticketing system with expert product knowledge and passion. The ideal candidate has a positive attitude, thrives in a team environment, excels in tough conversations, and is enthusiastic about providing the best customer experience possible. You will collaborate daily with Stio distribution centers and Stio customers who are excited to share your experiences. Ability to work remotely or in an office setting are both considered. Applicants living near a Stio Mountain Studio are strongly preferred.Seasonal Customer Experience Representatives report to the Customer Experience Shift Managers. YOUR RESPONSIBILITIES Communicate daily via phone, email and chat with customers and coworkers Actively manage the customer support conversation queue Effectively answer customer inquiries in a timely manner and within required KPIsUnderstand and articulate Stio product information and processes with ease Uphold agent performance standards in Gladly accordinglyYOUR SKILLS AND EXPERIENCE High School diploma or equivalent required, college degree preferred Intermediate computer and typing skills requiredProficiency with Google Workspace and Microsoft Products preferred Previous experience in customer service preferred Outdoor apparel/apparel knowledge preferred Excellent communication skills and a positive attitudeVersatility, demonstrated initiative, and the ability to collaborate with a team Attention to detail and strong organizational skills requiredTHE FINE PRINTStart date: September 2026$18/hour starting wageRole is full-time, hourly non-exempt Flexible scheduling 30-40 hours per week after initial 2 week training periodHoliday hours requiredHoliday Pay Paid Sick TimeSeasonal role available through March 2027 $1,000 Gear Test credit Seasonal employees will receive a Stio WFH equipment package This job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, we reserve the right to revise the job or to require that other or different tasks be performed. Stio is an equal opportunity employer of all qualified individuals, including minorities, BIPOC, LGBTQ+, veterans & individuals with disabilities.
ABOUT US
Stio® is an omni-channel mountain brand that designs, develops and sells beautiful, functional, and innovative apparel, footwear and other accessories infused with the soul of the mountain lifestyle. With headquarters in Jackson, Wyoming, Stio draws inspiration from the surrounding Teton Range and offers product via Stio.com, catalog, B2B and its Mountain Studio® retail locations.
We live and love mountain life, and as such see ourselves as caretakers of the resources that provide it. We are proud partners of Protect Our Winters and the Conservation Alliance among many other organizations. We have a strong preferred materials platform, use Bluesign® approved textiles wherever possible, audit our supply chains for best practices, and operate our workplaces responsibly.
We think that outside is the best side and that you can’t improve on nature. It’s good for mind, body and soul, and it’s our responsibility to help enable access for all people, regardless of race, gender, beliefs, background or ability. We strive for inclusion at Stio and in our local and national communities.
YOUR ROLE
Seasonal Customer Experience Representatives (CX) at Stio provide excellent customer service via a phone and email ticketing system with expert product knowledge and passion. The ideal candidate has a positive attitude, thrives in a team environment, excels in tough conversations, and is enthusiastic about providing the best customer experience possible. You will collaborate daily with Stio distribution centers and Stio customers who are excited to share your experiences. Ability to work remotely or in an office setting are both considered. Applicants living near a Stio Mountain Studio are strongly preferred.
Seasonal Customer Experience Representatives report to the Customer Experience Shift Managers.
YOUR RESPONSIBILITIES
- Communicate daily via phone, email and chat with customers and coworkers
- Actively manage the customer support conversation queue
- Effectively answer customer inquiries in a timely manner and within required KPIs
- Understand and articulate Stio product information and processes with ease
- Uphold agent performance standards in Gladly accordingly
YOUR SKILLS AND EXPERIENCE
- High School diploma or equivalent required, college degree preferred
- Intermediate computer and typing skills required
- Proficiency with Google Workspace and Microsoft Products preferred
- Previous experience in customer service preferred
- Outdoor apparel/apparel knowledge preferred
- Excellent communication skills and a positive attitude
- Versatility, demonstrated initiative, and the ability to collaborate with a team
- Attention to detail and strong organizational skills required
THE FINE PRINT
- Start date: September 2026
- $18/hour starting wage
- Role is full-time, hourly non-exempt
- Flexible scheduling 30-40 hours per week after initial 2 week training period
- Holiday hours required
- Holiday Pay
- Paid Sick Time
- Seasonal role available through March 2027
- $1,000 Gear Test credit
- Seasonal employees will receive a Stio WFH equipment package
This job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, we reserve the right to revise the job or to require that other or different tasks be performed. Stio is an equal opportunity employer of all qualified individuals, including minorities, BIPOC, LGBTQ+, veterans & individuals with disabilities.
At Stio, we create gear that embodies the true essence of mountain life from our hometown of Jackson, Wyoming. Our elevated, responsibly designed styles range from the epic to the everyday and are inspired by an ecosystem that blends natural connection and active balance. We are rooted at the base of the Tetons so we can see mountains, access trailheads and hear spring creeks daily to feed our souls and keep us grounded. This shared mindset of nature, access and balance resonates far beyond our peaks and valley, directly to your mountain life community across distance, geography and topography.Stio communicates with all applicants exclusively through email addresses ending in @stio.com. If you receive outreach regarding a Stio opportunity from any other email domain, please disregard it. Stio will never ask for personal financial information, payment, or sensitive personal data as part of our hiring process.
At Stio, we create gear that embodies the true essence of mountain life from our hometown of Jackson, Wyoming. Our elevated, responsibly designed styles range from the epic to the everyday and are inspired by an ecosystem that blends natural connection and active balance. We are rooted at the base of the Tetons so we can see mountains, access trailheads and hear spring creeks daily to feed our souls and keep us grounded. This shared mindset of nature, access and balance resonates far beyond our peaks and valley, directly to your mountain life community across distance, geography and topography.
Stio communicates with all applicants exclusively through email addresses ending in @stio.com. If you receive outreach regarding a Stio opportunity from any other email domain, please disregard it. Stio will never ask for personal financial information, payment, or sensitive personal data as part of our hiring process.
