Customer Experience Representative, shop at NAIT (Casual)

Ready to start your next chapter with NAIT? At NAIT, we’re passionate about building a team of talented, dedicated professionals who share our commitment to excellence and innovation. Your skills and experience can shape the future of education and make a real impact in our community. If this opportunity feels like the right fit for you, we encourage you to apply and join us in creating a brighter future – together. Important Application Deadline Notice Please note that Workday closes job postings at 11:59pm MST on the day before the posting end date listed above. To ensure your application is received, submit no later than 11:59pm MST the day prior to the posting end date. Internal NAIT Employees Current NAIT employees are welcome to apply for this opportunity. To be considered, please submit your application through the NAIT Jobs Hub rather than the external career site. Are you a Workday expert who enjoys turning HR data, systems, and processes into seamless employee experiences? We are seeking a highly skilled HR Data & Process Analyst to serve as the functional subject matter expert for Workday HCM, HR processes, and related HR systems. In this role, you will lead the optimization of HR services through data analysis, system enhancements, process improvement, reporting, testing, training, and change management. Working closely with HR, ITS, and other stakeholders, you will play a critical role in maximizing the value of our Workday platform and driving continuous improvement across HR operations. Join our team as the functional subject matter expert for HR processes, Workday, and related HR Systems. This position supports the optimization of HR services through business analysis, data governance, reporting, process improvement, testing, training, and change management. Key Responsibilities: Provide expert analysis for report development, system configuration, or technical development activities Analyze and interpret HR data and existing reports to support operational and strategic decision-making Collaborate with technical support resources to support system enhancements and process improvements Serve as the primary liaison between HR, ITS, Workday support resources, and institutional stakeholders Lead or coordinate user acceptance testing activities to validate that reporting and system changes meet business requirements Develop and maintain training materials, user guides, process documentation, standard operating procedures, knowledge articles, online (eg: intranet updates) resources and maintain Adobe forms Deliver training on Workday processes, reporting tools, and HR procedures, ensuring documentation remains current and aligned with business practices and system functionality Support HR leadership and institutional stakeholders with strategic initiatives, operational planning, and emerging organizational requirements Leverage data to identify trends, risks, and opportunities for continuous improvement Skills & Abilities: Advanced knowledge of business analysis methodologies, process improvement techniques, data governance principles, audit and compliance practices, reporting and analytics methodologies, testing approaches, records management practices, and change management principles Strong curiosity and continuous improvement mindset. Experience driving technology adoption and user engagement. Passion for enhancing the employee and manager experience through technology. Effective time management and prioritization skills along with excellent written and oral communication skills Proficient knowledge of Microsoft Office Suite Advanced experience working with Workday HCM, including business processes, reporting, testing, system enhancements, and user support. Demonstrated ability to leverage Workday functionality to improve HR operations, data quality, and user experience. Ability to build effective partnerships across HR and institutional stakeholders Able to identify opportunities to improve processes, controls, documentation, user experience and Workday-enabled workflows Strong understanding of collective agreements, employment legislation, privacy requirements, workforce reporting obligations, audit practices, and data governance principles Qualifications: Degree in Business Administration, Human Resources, Information Systems, Data Analytics, or a related discipline An equivalent combination of education and experience may be considered Demonstrated experience with Workday HCM is strongly preferred and will be considered a significant asset. Prior experience in a unionized and/or post-secondary educational environment is an asset Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services (WES), International Qualifications Assessment Service (IQAS) or the Comparative Education Services (CES). Remuneration: Refer to salary range noted on this posting, plus a comprehensive benefits package. The compensation range for this job posting is : $78,885.85 - $104,506.92 NAIT is committed to a transparent, fair, and human-centered hiring experience. All candidates are assessed directly by our recruitment and hiring teams. About NAIT We are known as one of Alberta’s top employers. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT’s culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability. People are what make NAIT great, and we prioritize the employee experience. For eligible positions, we offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, eligible employees receive paid time off between Christmas and New Year’s. NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada. NAIT is committed to fostering a safe environment that supports equity and cultivates inclusion through our Centre for Community and Belonging (CCB) and our Equity, Diversity, and Inclusion Strategy . We are a proud partner of the Canadian Centre for Diversity and Inclusion. While we encourage all qualified applicants to apply, only those being considered will be contacted. If you require any assistance or accommodations, please connect with us at . Please submit a resume and cover letter to be considered for this opportunity.