Customer Experience Specialist

Job description

ABOUT CLIPBOARD Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities. OVERVIEW 📍 Remote - Africa | South America | The Caribbean Ready to grow beyond traditional customer support? Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 60,000 professionals using our platform. You’ll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment. We’re looking for proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. Many of our leaders started in this role, and we’re committed to growing talent from within. You can learn more about our operations team on our candidate hub https://www.notion.so/Operations-35e8643321f4810aad86cd2f699f1d8c. WHAT YOU’LL DO - Deliver fast, accurate, and empathetic support across chat, voice, and email - Resolve shift, payment, onboarding, and platform-related issues in real time - Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation - Troubleshoot issues independently, applying sound judgment before escalating - Personalize communication while maintaining a confident, professional, and helpful tone - Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience - Guide new professionals through onboarding and help them quickly build confidence using the platform - Uphold our values https://www.notion.so/Our-Values-35e8643321f4816795c3f34945762a52 such as unreasonably fast, ownership, and uncomfortably high standards in every interaction WHO WE’RE LOOKING FOR - Fluent, professional-level English communication skills, both written and verbal - Strong customer service instincts and the ability to communicate clearly, empathetically, and professionally - Comfortable learning new tools, systems, and workflows quickly - Thrives in fast-paced, high-ownership environments where priorities can shift quickly - Proactive problem-solver who takes initiative without waiting for direction - Strong attention to detail and ability to stay composed under pressure - Collaborative teammate who communicates clearly and contributes positively to team performance - Comfortable working across chat, voice, and email channels HIRING PROCESS - Application Review + Skills Assessment - Case Study - Hiring Manager Interview (Role Play) - Interview with Head of Worker Support Important Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs. Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.