Customer Experience Specialist

Job description

OUR MISSION IS TO ENABLE EVERYONE TO BUILD WEALTH We reinvent how trading and investing work by creating exceptional products people love. Fostering a culture of excellence and high velocity is the key to our success. Тoday, we serve over 5 million clients, with more than €30 billion in assets under management - a testament to the scale and trust we’ve built in just a few years. THE ROLE We're looking for a customer advocate to join our passionate team. We are committed to recruiting knowledgeable, friendly, and motivated people who are enthusiastic to deliver top-notch service. Our goal is to provide exceptional customer care to our expanding international client base. You’ll work with a highly motivated and successful team of high performers where you can evolve career-wise. WHAT YOU NEED TO HAVE - Proficiency in English (C1 or above) - Customer-orientated approach - Good time management and multitasking skills - Willingness to learn and develop - Adaptiveness to a rapidly changing environment BONUS POINTS - Previous experience in customer service - Understanding of the stock market and the fintech industry - Fluency in another language WHAT YOU'LL DO - Communicate with clients in English/Bulgarian - Deal with incoming inquiries via chat and email - Help clients get acquainted with our app - Troubleshoot account-related issues - Channel client’s feedback - Working on a 24/7 schedule, organized in shifts WHAT WE OFFER - Comprehensive training program to adapt to the insights of the business - Upskill trainings throughout your career - Full appreciation of your talent and ideas - Generous remuneration package - Excellent social benefits, including 25 days off, a sports card and private health insurance Bring your ambition to Europe’s fastest-growing mobile broker!