Customer Experience Specialist - Intern

Job description

AgCountry Farm Credit Services (AgCountry), Farm Credit Services of America (FCSAmerica) and Frontier Farm Credit are financial cooperatives that operate under shared management across eight states. While each association is owned by its local farmers and ranchers, they collaborate by pooling resources, expertise, and talent to provide affordable credit, crop insurance, and financial services. Our associations are united by a common mission and commitment to serving rural America and supporting each other, which drives the success of the farmers, ranchers, and agribusiness we serve. We take pride in being a great place to work, and this enthusiasm is reflected in the relationships our team members foster with one another and with our customers. Job Summary As a Customer Success Intern you will have the ability to work on customer education projects that support the development of customers’ financial management capabilities, as well as initiatives to support the next generation of agriculture through the young, beginning, and small (YBS) producer program. In this role you’ll have the opportunity to build lasting relationships with customers and teammates and support the local communities that you serve. Our interns work on projects that matter—and teams will rely on your skills and insights to help deliver those projects to market. You’ll get the opportunity to work on real projects and have fun along the way. Essential Duties & Responsibilities Contribute ideas that drive to the success and sustainability of our customers and their operations Assist in the development, design, coordination, and delivery of impactful and valuable customer education experiences/events Work in alignment with the customer education roadmap to develop new and enhance existing customer education programs. Collaborate with internal teams on the development of materials for external audiences Coordinate the logistics of assigned customer education events Observe the facilitation of customer education programs to support evaluation and feedback strategies Assist projects to support the implementation of our young, beginning, and small producer program Complete special projects as assigned. Travel Time Must be available to travel to Omaha, NE three times during the internship: for Orientation, Mid-Summer, and Closing events. Travel expenses will be covered. Education Requirements Currently pursuing a degree in Finance, Accounting, Business or similar field of study Minimum of 3.0 GPA on a 4.0 scale Demonstrated leadership abilities Effective communication and interpersonal skills (both written and verbal) Available for a 12-week internship during the summer Intern Benefits Qualified interns will receive a competitive hourly wage and $500 sign-on bonus Relocation assistance is available for those who qualify *We reserve the right to close this posting early if we receive a high volume of qualified applications.* About Us: AgCountry has 43 offices, is based in Fargo, North Dakota and serves portions of North Dakota, Minnesota, and Wisconsin. FCSAmerica is based in Omaha, NE and has 42 local offices serving rural communities and agriculture in Iowa, Nebraska, South Dakota, and Wyoming. Frontier Farm Credit has six offices serving eastern Kansas. Together, we support nearly 82,000 producers and agribusinesses, meeting the needs of today’s agricultural industry with our combined 2600+ employees providing lending, risk management, technology, commodity marketing, and customer and employee education. AgCountry Farm Credit Services, ACA, Farm Credit Services of America, ACA, and Frontier Farm Credit, ACA are Equal Employment Opportunity employers, and they comply with all applicable federal, state, and local fair employment practices laws.