Customer Field Technician I Horsham

Job Expectations Be the friendly face, confident voice and skilled hands working on the ground and in communities to bring Australians closer together each day. As a Senior Field Technician, you’ll utilise your people and technical skills to make a meaningful and lasting impact, putting smiles on our customers’ faces, bringing more possibilities to Australian homes and businesses and propelling our nation into the future. ** We are looking for candidates based in the Horsham Region** A bit about your role As part of a field service team, you’ll discover a diverse and dynamic workplace where no two days are alike. You’ll enjoy a wide variety of work right across our network and within the homes and businesses of our customers, with a view to deliver timely, high quality and brilliant customer service. In your day to day work you’ll be the backbone that keeps Australia connected, delivering end-to-end service to homes and businesses across the nation. From installation to repair and maintenance, you’ll see the impact of your work in real time with every satisfied customer. You’ll collaborate with a supportive and inclusive team, with opportunities for coaching, mentorship and career progression at every step. A bit about you To thrive in this role, you’ll be an autonomous and motivated self-starter, with extensive experience with copper and fibre network assurance fault finding and installs. You’ll have an appetite to embrace a complex industry while learning and developing on the job. Ideal candidates for this role will preferably have a cert 3 or cert 4 in telecommunications and draw on their dedication, drive, and customer service skills to deliver service with integrity and solutions with a smile every day. What you’ll put in: Current Driver’s License Strong communication skills, both written and verbal Approachable and caring attitude to customer service Passion for problem-solving An appetite for challenge Comfortability working to tight deadlines Confidence to act with autonomy, integrity, and pace under pressure Availability to work required hours within the 7am - 7pm timeslot and travel to areas of work away from your nominal place of residence where required What you’ll get out: 18 weeks of paid parental leave Discounted gym memberships + other corporate benefits Device allowance or mobile device Options for salary sacrificing An inclusive work culture that priorities balance and wellbeing A dedicated and caring team of subject matter experts to train and support you A more inclusive working world nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for 2025. Equal Opportunities for All We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website. Where to from here? If you think this role might be for you, we want to hear from you. Please apply by following the links and send your resume only. We do not require a cover letter or any selection criteria to be addressed. The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position. Please note that this role is a permanent opportunity. To be eligible for this role, you must have full working rights in Australia. Worker Type Permanent Time Type Full time Field Base Location Geelong