Customer Financial Services Representative (Accounts Receivable), Mandarin/Japanese /Korean Speaker - Hong Kong

Job description

Customer Financial Services Representative (Accounts Receivable), Mandarin/Japanese /Korean Speaker - Hong Kong Bloomberg delivers critical information in a world where information matters. We give influential decision-makers in business, finance and government a competitive edge by connecting them to a dynamic network of news, people and ideas. To do that, we need a constant flow of ideas, energy, innovation, which is where you come in. At Bloomberg, you will have the opportunity to go above and beyond and to take risks. Be a part of an organization that is entering new markets, launching new ventures and pushing boundaries. Our ever-expanding array of technology, data, news and media services fosters innovation and empowers clients - and offers nearly limitless opportunities for career growth. What’s the role? Bloomberg Accounting Operations is seeking an enthusiastic and driven individual to join the Hong Kong Customer Financial Services department. As part of this fast-paced team, you will learn various aspects of Accounts Receivable, Billing, and Contracts within the APAC Region. Our Customer Financial Services team is responsible for ensuring the collection of aged receivables and timely application of payments, while working alongside internal departments to answer client queries and bring them to a resolution. At Bloomberg, we pride ourselves on platinum customer service. In this role you will have the opportunity to work closely alongside the New York billing team to resolve pricing issues and invoice disputes, as well as work with Sales to build strong working relationships and identify key areas for improvement. We’ll trust you to: Log all collection notes in our database or the internal ticketing system Be accountable for a sizable collections portfolio and meet specific, targeted goals related to the aging of open receivables Build and maintain strong relationships with clients through regular phone and face-to-face interactions, serving as a trusted point of contact for billing and collections-related matters Provide timely follow-up on payment arrangements Be responsible for processing customer refunds, write-offs, escheatable items, and preparing delinquent customers for third party collections Collaborate with our internal Sales, Contracts, Installations and Billing Teams to resolve outstanding issues Balance exceptional customer service with risk management and compliance obligations, exercise sound judgment when evaluating customer requests You’ll need to have: Minimum 3 years of experience in customer service and accounting operations, corporate collections, and/or Accounts Receivables Fluency in English and an additional Asian language such as Korean, Japanese or Mandarin Ability to multi-task, trouble-shoot and solve complex problems while utilizing multiple system interfaces and addressing a high volume of work within a fast-paced environment Demonstrated experience managing client relationships and resolving complex customer issues through phone, virtual and face-to-face interactions Ability to adjust priorities quickly under pressure to meet deadlines Flexibility within a constantly changing environment Exceptional interpersonal skills Ability to cooperate and collaborate effectively with team members Strong attention to details Demonstrated continuous career progression within an organization We'd love to see: Proven ability at successfully managing a large-scale account portfolio Knowledge of SAP Proficiency in Excel and PowerPoint Project management experience If this sounds like you: Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: Why Bloomberg? We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you , and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential. Learn more about our office and benefits: Hong Kong | Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success.