Customer Growth Specialist

Electric Kiwi has been shaking up the power sector since 2014. Today we’re a proud bunch of innovators disrupting electricity, broadband and mobile. Founded by Kiwis, for Kiwis, we operate some of Aotearoa’s fastest-growing brands, including Electric Kiwi and Kiwi Mobile. We’re a team of almost 200 peeps and our purpose is simple: we exist to make it better, for our customers, our people and our business! We’ve got a bold strategy and big ambitions to deliver innovation and a digital-first customer service, with relentless commitment to our customers. We’re looking for a **Customer Growth Specialist** to help grow our Electric Kiwi and Kiwi Mobile customer base through smart cross-sell campaigns, lifecycle communications and new sales opportunities. This is a great role for someone who loves **customer marketing, data and testing what works**, and wants to turn insights into campaigns that drive real growth. **We’re looking for people who bring:** - Curiosity, courage, and a growth mindset that isn’t limited to what's been done in the past - Respect for others and a collaborative spirit - Desire to challenge the status quo and build along the way - Keen to incorporate AI into all the things! ### **What you’ll bring:** - Around 2–3 years’ experience in marketing - Hands-on experience delivering email or customer campaigns - A Marketing, Business, or relevant degree - Strong written communication skills and a knack for creating content that gets people engaged - Confidence working with data, spotting patterns and understanding campaign performance and ROI - A growth mindset and willingness to test, learn and keep making things better - Plenty of initiative, attention to detail and confidence working across different teams ### **What you’ll do:** - Plan and deliver cross-sell campaigns across Electric Kiwi and Kiwi Mobile - Use data and AI to design customer marketing campaigns and identify opportunities for growth - Support lifecycle communications that keep customers engaged and help reduce churn - Get hands-on with , helping lead its deployment and becoming an internal go-to for the platform - Analyse and report on campaign performance, using what you learn to test, improve and try new approaches - Develop and support alternative sales channels and partnerships that drive growth - Work closely with Marketing, Product, Data and Insights on campaigns and other growth initiatives We’re a fast moving (grown up) start up that thrives on agility. **We’re deep into AI, so here’s the skills you’ll learn:**You’ll get plenty of opportunity to grow your skills across **customer lifecycle marketing, , data and campaign analysis, AI-assisted marketing and experimentation**. You’ll work across different teams and channels, testing what works, learning from the results and finding smarter ways to drive customer growth **How we make it** ***better for you*** - 5 extra days of paid leave - Hybrid working - EAP through Clearhead - A share programme, cause success is sweeter when it’s shared - 50% off public transport - Office doggos - Epic office views If you’re looking to make a difference in a company that makes a difference, we want to hear from you. To be eligible for this role, you must have permanent working rights in NZ.