Customer Growth & Strategy Analyst

Job description

Why Choose TD SYNNEX TD SYNNEX is a Fortune 100 company with over $58 billion in revenue (NYSE: SNX), recognized as one of the world’s leading technology distributors and solutions aggregators . With a diverse team of 24,000 employees operating across more than 100 countries , we support over 150,000 customers in maximizing the value of their technology investments, driving business results, and unlocking growth opportunities. TD SYNNEX is a certified Great Place to Work , celebrated for our dynamic culture and comprehensive benefits. Our diverse workforce is our greatest strength, fostering success and inclusivity . About the Role To drive profitable business growth through account follow-up, pipeline management, customer engagement and the execution of strategic growth initiatives. The role acts as a key link between Sales, Business Units, Marketing and Operations, ensuring opportunities, projects and business plans are effectively executed and translated into measurable results. Responsibilities Support the development and execution of growth strategies and business initiatives. Drive customer follow-up and opportunity management to maximize conversion and business performance. Work closely with Sales teams on account planning and identifying growth opportunities. Communicate value propositions, business initiatives, and growth programs to stakeholders. Engage directly with customers to support business development activities when needed. Maintain an accurate pipeline and opportunity tracking within CRM tools. Monitor pipeline progression, opportunity status, and growth initiative execution. Prepare business reviews, dashboards, performance reports, and executive presentations. Track KPIs, campaign results, risks, and opportunities, ensuring data quality and governance. Coordinate cross-functional initiatives across Sales, Marketing, Operations, and Business Units. Manage project plans, milestones, deliverables, and stakeholder follow-up. Support the implementation of new tools, processes, automation, and transformation initiatives. Facilitate meetings and act as a key coordination point between stakeholders. Build strong relationships with internal teams, customers, and partners. Escalate risks and issues that could impact business growth objectives. Knowledge, Skills and Experience 2+ years of experience in Business Development, Sales Operations, Account Management, Project Coordination, or similar roles. Strong customer and commercial focus. Understanding of sales processes, pipeline management, and opportunity tracking. Ability to identify business opportunities and drive action plans. Strong stakeholder management, communication, and presentation skills. Experience collaborating and influencing cross-functional teams. Strong analytical skills with the ability to turn data into business insights. Experience with CRM platforms and reporting tools. Good knowledge of Excel, Power BI, PowerPoint, and Outlook. Strong organizational skills with the ability to manage multiple priorities. Proactive, results-oriented, and problem-solving mindset. Adaptable with a focus on continuous improvement. Why You'll Love Working with Us 🌍 Hybrid work model : partial remote work per week to combine flexibility with in-person collaboration. 🛡️ Life insurance : coverage with Generali for greater peace of mind and protection. 🏥 Private health insurance : coverage with Cigna, 100% company-funded for the employee. 💳 Flexible compensation : access to meal vouchers, public transport, childcare, and training to optimize your compensation package. 📊 Free tax advisory : service with TaxDown for income tax filing and support with tax and legal matters. 📚 Continuous learning : unlimited access to LinkedIn Learning for ongoing professional development. 🧠 Wellbeing program (Leap Program) : personalized coaching support, including professional guidance and personal/psychological wellbeing. 🏦 Financial benefits : partnership with Bankinter offering preferential conditions on mortgages and payroll direct deposit. 🏋️ Wellhub (Gympass) : flat rate from €14/month to access a wide network of gyms and sports activities. 🛍️ Exclusive discounts : access to multiple platforms offering discounts on products and services. 🏆 Great Place to Work : certification obtained annually since 2023, reflecting our commitment to a healthy and positive work At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact. What’s In It For You? Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don’t meet every single requirement? Apply anyway. At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!