Customer Insights & Experience Specialist

Job description

About us At Lidl, we believe that everything good can be made even better! That is why we never stop improving, and together we grow and develop. Customer Insights and Experience is a team responsible for the management, analysis and interpretation of all market data, providing information on the development of the FMCG market, customer behavior and satisfaction, as well as monitoring market trends. What will you do? You analyze the market, competition and categories and generate clear conclusions in order to identify potential for development You provide support in the creation, interpretation and presentation of Customer Insights reports, both in Macedonia and internationally You participate in ad hoc projects and research related to FMCG customer analysis You work closely with other national departments, as well as with the international CIX team in Germany You maintain relationships with agencies to ensure accuracy, quality and timely provision of reports and information What do we expect from you? Minimum 3 years of experience in market research agencies or FMCG sector Highly developed analytical skills, affinity for numbers and understanding of the market and customer mindset Excellent command of English (knowledge of German is an advantage) University education is preferable - Economics or similar Experience in working with panels is an advantage In-depth knowledge of Excel and PowerPoint or Google Workspace tools (Sheets, Slides, Looker studio) Proactivity and responsible approach to tasks and ability to quickly adapt to different business situations Emphasized creative thinking, as well as excellent communication skills Willingness to work in a team and cooperate with similar national and international teams Willingness for training abroad for 6 months What you’ll receive International environment with a lot of opportunities for learning, development, and growth Training opportunities abroad Great leadership, positive and encouraging working environment, and organizational culture Competitive compensation Private Health Insurance FitKit