Customer Liaison

Job description

Job descriptions may display in multiple languages based on your language selection. What we offer: At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are. Group Summary: The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets. Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world. Job Responsibilities: Main Duties: Participate in continuous improvement programs and activities to ensure meeting of departmental performance objectives which are: Support customers at their locations during launches and through production to address their concerns in a timely and professional manner (Interface with SQE’s, production supervisors, engineers, line operators). Communicate customer concerns to appropriate Decostar personnel in a detailed manner. Learn product’s flow, process, and assembly componentry as to respond efficiently. Have a complete understanding of Decostar’s process flows and product lines. Responsible for issuing Return Material Authorizations (RMA) and dispositioning of those returns at Decostar. Sort materials required to address customer concerns with Decostar liaison(s) and Decostar team members (onsite and/or offsite). Participate in brainstorming and corrective action team meetings and initiate quality alerts. Collect and distribute approved boundary samples and quality standards to the Control Plan Administrators (for each department). Communicate, train, document, and post these standards according to CPA / QS-9000 requirements. Prepare and submit reports on field representations / activities in appropriate formats (written and electronic). Participate in trials and investigations pertaining to product fit, functioning, in system damage, new product launches, current production parts, racks, packaging, etc. with APQP Program Managers. Maintain appropriate records. Travel as required to customer or sequencing locations to respond expediently to concerns. Maintain accurate expense information and receipts obtained during travel. Complete expense reports as per the Decostar expense report procedure. Perform other duties as required. Educational Requirements Associate’s Degree required. Six (6) years work related experience (Three years of work for every one year of schooling) may be substituted in lieu of degree. Work experience combined with current schooling towards degree will be considered. Related Work Experience Minimum two years' experience in quality assurance required. Demonstrated strong written and oral communication skills a must. Must be computer literate in the Windows environment. Employee will be onsite at BMW: Opening for A Shift 7am to 7pm Opening for B Shift 7pm to 7am WHY WORK HERE? Health Insurance (includes telemedicine, FSA, HSA, and other benefits) Dental Insurance Vision Insurance 401(k) with match Employee Profit Sharing Plan Employee Assistance Program Awareness, Unity, Empowerment: At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law. AI-Assisted Screening Disclosure As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies. Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making. If you have any questions or concerns about this process, feel free to contact our Talent Attraction team. Worker Type: Regular / Permanent Group: Magna Exteriors