Customer – Master Data Management (MDM) Lead

Job description

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services. Job Title Customer – Master Data Management (MDM) Lead Location(s) Pune Job Description Key Responsibilities: Own Customer Master lifecycle including onboarding, hierarchy management, enrichment, and deactivation Lead Customer MDM operations, SLA/KPI management, and backlog prioritization Improve SAP ↔ Salesforce customer data flows and re‑implement push‑to‑SAP processes Enable bulk account creation and standard onboarding workflows Establish data governance policies, stewardship model, and approval workflows Drive data quality dashboards and remediation initiatives Partner with Sales, Finance, Compliance, and Operations Coordinate MSP delivery and internal resources for execution Basic Qualifications Required Qualifications & Experience 6–10 years experience in Customer MDM / CRM data governance Strong exposure to SAP Business Partner, Salesforce Account model, EBX or similar Experience managing hierarchies, data quality, and global customer onboarding Strong business partnering and leadership capability Preferred Characteristics Deep functional and technical understanding of MDM for large & complex organization Effective stakeholder and vendor management Continuous improvement mindset and strong sense of ownership. Along with managing day-to-day operational needs, be able to improve short-to-long term Strong communicator who can simplify complex technical topics for business audiences and lead discussions across functions.