Customer Migration & Onboarding Interns

Job description

We are looking for four enthusiastic interns to join our Customer Migration & Onboarding team. These fixed-term internships run until 31 December 2026 and offer up to 30 hours per week. This is an exciting opportunity to gain real-world experience in a fast-growing global SaaS company. You’ll work alongside experienced professionals, helping customers successfully transition to our platform while developing valuable skills in customer success, project coordination, technology, and business operations. As part of the team, you’ll have the chance to work directly with customers, learn how SaaS businesses operate, and contribute to projects that have a genuine impact on the customer experience. You’ll gain exposure to a variety of systems and processes while building practical skills that will support your future career. We’re looking for people who are curious, detail-oriented, organised, and eager to learn. You’ll be comfortable communicating with customers via Zoom, chat, and email, and enjoy solving problems and helping others succeed. Whether you’re studying, recently graduated, or looking to build experience in the technology sector, this role offers a fantastic opportunity to learn, grow, and make meaningful contributions within a supportive and collaborative team. These are hybrid roles based in our St. Petersburg office, with team members working from the office two to three days per week. ### What You Will Be Doing: - Support customer migrations from the acquired platform to our core platform, following defined playbooks and processes - Assist with customer onboarding post-migration, ensuring users are set up correctly and confident using the platform - Facilitate customer-facing product knowledge sessions to drive adoption, scale the onboarding process, and ensure success with the product - Respond to basic support questions via chat, phone, email, or ticketing system, escalating more complex issues as needed - Troubleshoot common issues and help customers navigate workflows and features - Partner with Customer Success, Support, and Implementation teams to ensure a seamless customer experience - Help document common questions, edge cases, and feedback to improve onboarding and migration processes - Contribute to internal documentation, FAQs, and customer-facing guides as you learn the platform ### What We’re Looking For - Strong communication skills — comfortable working with customers over Zoom, chat, and email - High empathy and a customer-first mindset - Organized and detail-oriented; able to follow processes while handling multiple customers at once - Comfortable learning new software tools and explaining them clearly to others - Strong working knowledge of Google Workspace and confidence using Apple MacBook devices - Proactive problem-solver who isn’t afraid to ask questions - Experience creating, maintaining, and updating documentation - Knowing when to escalate vs. continuing attempts to solve independently - Interest in SaaS, customer success, onboarding, support, or operations - Prior customer-facing experience (retail, hospitality, support, tutoring, etc.) is a plus but not required ### What You’ll Learn - How SaaS customer onboarding and migrations work in a real-world environment - How to support customers through change management and platform transitions - How customer success, support, and implementation teams collaborate - How to run effective platform trainings and drive product adoption - Exposure to post-acquisition integration and scaling operations ### What Success Looks Like - Customers experience smooth, low-friction migrations - Users feel confident and supported on the new platform - High-quality customer interactions and positive feedback - Growing independence in handling onboarding and basic support workflows - Clear documentation and insights that help improve future migrations