Customer On-Site Manager - Milpitas, CA

Job description

**About the role** Traba is seeking a highly organized, proactive, and people-oriented **Onsite Operations Manager** to oversee our workforce operations at a key customer location in the San Jose area. In this role, you will serve as the primary point of contact for our onsite workforce, managing employee onboarding, scheduling, attendance, performance, and day-to-day employment matters. You will also work closely with customer leadership and Traba's internal operations and recruiting teams to ensure reliable staffing coverage, strong employee engagement, and exceptional service delivery. The ideal candidate is a hands-on leader who thrives in fast-paced environments, takes ownership of problems, communicates effectively, and is passionate about building high-performing teams. This is a full-time, on-site role (40+ hours per week) in the San Jose/Milpitas area. Coverage may expand to multiple regional locations. **Responsibilities** - **Workforce Management & Employee Relations** - Serve as manager and primary point of contact for assigned employees on all employment matters, including onboarding, scheduling, timekeeping, pay, benefits, leave, and performance. - Hire, onboard, and terminate employees for the account, and lead orientation so every worker understands expectations, policies, and safety requirements before day one. - Conduct check-ins, performance reviews, and coaching, and make and carry out disciplinary decisions, keeping documentation that supports each employment action. - Investigate and resolve employee concerns using independent judgment, and build relationships that improve engagement, attendance, and retention. - **Scheduling, Attendance & Operational Execution** - Coordinate schedules and staffing assignments to meet customer headcount requirements across multiple shifts and sites. - Direct real-time responses to attendance gaps and no-shows, and guide recruiting and operations partners on replacements and changes in demand. - Ensure employee schedules and working hours comply with applicable meal, rest, overtime, and wage-and-hour requirements per California law. - Manage shift-support coverage with alternate supervisors. - **Customer Relationship & Communication** - Serve as Traba’s onsite leader and primary liaison to customer operations leadership and onsite stakeholders. - Proactively communicate staffing trends, performance concerns, and operational risks, along with recommended solutions. - Own resolution of customer requests and escalations, directing internal Traba teams as needed. - Lead regular operational reviews focused on improving service quality and workforce reliability. - **Compliance, Safety & Continuous Improvement** - Ensure employees complete required screening, training, and site-access documentation before starting, and decide when they are cleared to work. - Enforce customer safety, security, and conduct standards, taking employment action when they aren’t met. - Lead the response to workplace incidents and complaints, including investigation, documentation, and required reporting, in partnership with Traba HR and compliance. - Analyze workforce metrics and design process improvements to build a safe, accountable, high-performing team. **Requirements** - 3+ years supervising hourly teams of 15+ people in warehouse, manufacturing, light industrial, or lab settings - Hands-on experience hiring, coaching, and disciplining frontline employees - Working knowledge of California wage-and-hour rules: daily overtime, meal and rest breaks, and premium pay - Experience managing schedules, attendance, and time approvals against weekly deadlines - Strong written documentation habits for coaching notes, incident reports, and investigation summaries - Availability for early morning, evening, and weekend coverage on a rotating schedule - Valid driver’s license and reliable transportation between the San Jose and Milpitas sites - Comfortable working on a production floor, including standing and walking for long periods and wearing ESD or cleanroom garments when required - Able to pass a background check and sign a confidentiality agreement **Preferred qualifications** - Experience in staffing, contingent workforce, or vendor-managed labor programs - Background in semiconductor, data center, electronics, or server/rack manufacturing - Familiarity with ESD (ANSI/ESD S20.20), lockout/tagout, NFPA 70E awareness, and forklift certification programs - Experience in secure or export-controlled facilities - OSHA 10/30 or Cal/OSHA training - Bilingual (Spanish, Vietnamese, or Tagalog a plus) - Comfortable with Slack, Google Workspace, and app-based workforce tools