Who Are We❓We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.The Job in a Nutshell💡 We are currently seeking a talented and motivated Customer Onboarding Specialist to join our team in Egypt. As a Customer Onboarding Specialist, you will play a crucial role in empowering sellers by providing comprehensive training on our cutting-edge POS platform and guiding them through the seamless implementation and installation of our state-of-the-art devices..What Will You Do❓Responsible for scheduling the Installation appointments with the clients and ensuring that the site is ready for installationResponsible for scheduling Backend On-Site training requestsResponsible for scheduling On-Site Technical visits, whether normal or emergency casesResponsible for the onboarding process of the customer for all products, including "RMS, Foodics online, and Foodics payResponsible for Checking and monitoring the tasks and projects assigned and delivering the services based on the SLAsPerforming phone customers to educate them about onboarding sequencesTraining the clients on How to set up a Foodics menu; inventory products on Foodics.Responsible for building customer menus, Recipes, and inventory items.Responsible for customers' menu and inventory updates.What Are We Looking For❓Holder of Diploma or Bachelor's Degree (in Networking, Computer Information System, Computer Science is a plus).Working experience of at least 1-2 years preferably with Information Technology / Software and/or Software-as-a-Service (SaaS) products companiesExcellent problem-solving skillsMust have strong and excellent communication skills both written and oralFluent in English and Arabic is a mustSelf-starter with ability to work independently across functional groups and on multiple initiatives simultaneouslyMust be flexible to work in a fast-paced and evolving environmentWho Will Excel❓Previous experience in the SaaS, technology, or F&B industry.A collaborative team player with a passion for driving growth and innovation.What We Offer You❗We believe you will love working at Foodics!We have an inclusive and diverse culture that encourages innovation and flexibility.We offer highly competitive compensation packages, including bonuses and the potential for shares.We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
Who Are We❓
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
The Job in a Nutshell💡
We are currently seeking a talented and motivated Customer Onboarding Specialist to join our team in Egypt. As a Customer Onboarding Specialist, you will play a crucial role in empowering sellers by providing comprehensive training on our cutting-edge POS platform and guiding them through the seamless implementation and installation of our state-of-the-art devices..
What Will You Do❓
- Responsible for scheduling the Installation appointments with the clients and ensuring that the site is ready for installation
- Responsible for scheduling Backend On-Site training requests
- Responsible for scheduling On-Site Technical visits, whether normal or emergency cases
- Responsible for the onboarding process of the customer for all products, including "RMS, Foodics online, and Foodics pay
- Responsible for Checking and monitoring the tasks and projects assigned and delivering the services based on the SLAs
- Performing phone customers to educate them about onboarding sequences
- Training the clients on How to set up a Foodics menu; inventory products on Foodics.
- Responsible for building customer menus, Recipes, and inventory items.
- Responsible for customers' menu and inventory updates.
What Are We Looking For❓
- Holder of Diploma or Bachelor's Degree (in Networking, Computer Information System, Computer Science is a plus).
- Working experience of at least 1-2 years preferably with Information Technology / Software and/or Software-as-a-Service (SaaS) products companies
- Excellent problem-solving skills
- Must have strong and excellent communication skills both written and oral
- Fluent in English and Arabic is a must
- Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously
- Must be flexible to work in a fast-paced and evolving environment
Who Will Excel❓
- Previous experience in the SaaS, technology, or F&B industry.
- A collaborative team player with a passion for driving growth and innovation.
What We Offer You❗
We believe you will love working at Foodics!
- We have an inclusive and diverse culture that encourages innovation and flexibility.
- We offer highly competitive compensation packages, including bonuses and the potential for shares.
- We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
- Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
- We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
We Are Foodics. Your number one source for all restaurant management needs and your gateway to the F&B & Fintech ecosystem. We are dedicated to providing you with the best industry solutions to help you manage your business and grow seamlessly. Foodics POS solution is a cloud-based software compatible with all platforms in multiple languages (Arabic, English, and French). Throughout the years, we have updated and improved this solution for the ultimate streamlining of restaurant operations.Founded in 2014 and headquartered in Riyadh,Saudi Arabia. Foodics is currently available across the MENA region, with offices based in Saudi Arabia, United Arab Emirates, Jordan, Egypt and Kuwait with a culture retaining talents and promoting creativity and efficiency.We are expanding internationally and look forward to our next new branch soon.VisionOur aim is to become the one-stop-shop solution for the restaurant industry and their door to the ecosystem.MissionEmpowering restaurant owners with the technology they need to operate their business, get in control of their operations, and unleash their potential.
We Are Foodics. Your number one source for all restaurant management needs and your gateway to the F&B & Fintech ecosystem. We are dedicated to providing you with the best industry solutions to help you manage your business and grow seamlessly. Foodics POS solution is a cloud-based software compatible with all platforms in multiple languages (Arabic, English, and French). Throughout the years, we have updated and improved this solution for the ultimate streamlining of restaurant operations.
Founded in 2014 and headquartered in Riyadh,Saudi Arabia. Foodics is currently available across the MENA region, with offices based in Saudi Arabia, United Arab Emirates, Jordan, Egypt and Kuwait with a culture retaining talents and promoting creativity and efficiency.
We are expanding internationally and look forward to our next new branch soon.
Vision
Our aim is to become the one-stop-shop solution for the restaurant industry and their door to the ecosystem.
Mission
Empowering restaurant owners with the technology they need to operate their business, get in control of their operations, and unleash their potential.
