Customer Onboarding Specialist

Job description

ABOUT HALTER At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB. To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. About the role As a Customer Onboarding Representative at Halter, you lead the rollout of Halter on new ranches. You’ll own deployments end-to-end, training animals and operators, solving problems, and supporting producers as they get started. While most deployments happen remotely, time on ranch matters, and you’ll regularly work alongside customers in the field. This role is practical, hands-on, and highly ownership-driven. Every ranch is different, and you’ll tailor each deployment to help producers build confidence with Halter. WHAT YOUR DAY COULD LOOK LIKE - Own deployments from sales handoff through a smooth transition to Territory Manager and Support teams - Work directly with ranchers to bring Halter into their operation and support day-to-day use - Lead training that fits the ranch: practical, straightforward, and useful - Act as the main point of contact during deployment, giving customers a clear, reliable owner - Partner closely with Sales, Territory Managers, Support, Product, and Operations to keep deployments coordinated - Keep deployments on track by managing timelines, aligning resources, and clearing blockers - Solve problems quickly and adapt plans as conditions change - Spot patterns in the field and help improve how future ranches are deployed - Track key signals to understand what’s working and where we can improve - Set customers up with the confidence and foundation needed for long-term success with Halter WHO ARE WE LOOKING FOR - Experience working with customers: whether onboarding, supporting, deploying, or managing complex rollouts - Confidence operating independently and keeping priorities organized - The ability to coordinate moving pieces and keep things progressing without constant oversight - A practical, solutions-focused mindset when challenges come up - Comfort working cross-functionally: pulling in the right people and keeping everyone aligned - Clear, straightforward communication - Good judgment and the ability to adapt when plans changeA genuine care for the people we serve and the quality of the work NICE TO HAVES - Agriculture or ranching experience - Startup or high-growth environment experience - Familiarity with tools like Salesforce, Intercom, or similar systems - Experience working in ag-tech OUR BENEFITS - Our personal growth is important. Halter offers an annual USD$750 self-development budget to be used for anything that fuels personal growth. - Health Benefits - We offer best-in-class insurance for our employees, so they can care for themselves and their families. - 16 weeks of paid parental leave for primary and 8 weeks for secondary caregivers plus many other parental benefits that support you and your family. - Our time to recharge is valued, we’re offered wellness leave and unlimited paid annual leave. - We're proud to offer 401k and make an employer match. We offer a 100% match on the first 3% you contribute, and a 50% match on the next 2%. - Importantly, we offer an inclusive and attractive remuneration package made up of salary, benefits and an employee stock ownership plan. JOIN OUR TEAM Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit! If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch! Please also feel free to check out the careers page https://www.halterhq.com/careers for more information on working at Halter and don't forget to follow us on LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. WHY OUR TEAM LOVES WORKING AT HALTER: - Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations. - Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems. - You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our $1,000 personal growth fund. - This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"