Customer Onboarding Specialist

Job description

**We're making energy fair, clean, and simple for all using technology.** Octopus Energy started with a bold idea: to build Britain’s first truly digital energy supplier. By combining world-class tech with brilliant humans who care deeply about customers and driving the renewable energy transition, we made it happen and in 2025, we became Britain’s largest energy supplier. [Octopus Energy Group](http://octopusenergy.group/) is a global energy transition collective. 10 businesses working across 4 continents to tackle energy transformation at nearly every front. And we constantly push to make energy better. Tirelessly campaigning for fair protections for customers. And building innovative technologies that forge a path to a green energy system. We’re made up of 10,000+ authentic, committed people working around the world on stuff you'd never expect. We're united by a shared goal: to drive the global green energy revolution. Read [our Spotlight series](https://octopus.energy/blog/?category=Our%20community) to meet some of the team. **About the role:** Want a soul destroying call centre job? Yeah, neither do we. We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact. Your team? The best bunch of people you’ve ever worked with - curious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsense - just a group of brilliant minds tackling challenges together. It’s not always easy, but it’s worth it. We move fast. Things change. Just when you think you’ve nailed it...BOOM! Something new to learn! But if you love a challenge and thrive in a fast-paced environment, we’ll have your back every step of the way. ### What you'll do - Make switching to us easy, cut through the noise and help customers select the best Gas and Electricity tariffs - Get to know the products! As you'll guide customers on the first steps to adopting our Low Carbon Technology (LCT), including Heat Pumps and Solar - Initiate the exciting journey for Electric Vehicle charger (EVC) customers, answering initial installation questions and ensuring a seamless handover to our specialist installation [teams](http://teams.The) - Problem solve, so no more endless transfers, whether it's a supplier switch or an EV installation, you'll take full ownership of the query and find the right solution fast - Go above and beyond and treat every customer with the care and kindness you’d give your own friends and family. We believe in warmth, real conversations, and going the extra mile - Think on your feet so no robotic responses! Listen, understand, and deliver solutions that genuinely make sense. Get ready for a continuous learning curve ### What you'll need - Passionate about delivering great customer service that makes someone's day just a little bit better - Adaptability and a love for change. Things move fast here - you’ll embrace learning new things and rolling with the punches - A curiosity for learning and a love of growth are key, as you'll get to dive into new challenges, projects, and areas of focus along the way - Clear communication, great attention to detail, and a focus on listening - A background in a fast-paced customer service or operations environment is a bonus, but we prioritise attitude and aptitude - A genuine care for the planet. We're fighting climate change, and we want people who share our passion ### Why else you'll love it here 💚: - Salary: £26,600 - 🎉 Octopus Energy Group is a **unique culture**. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won [best company to work for](https://www.b.co.uk/companies/octopus-energy) in 2022, on Glassdoor we were voted [50 best places to work in 2022](https://www.glassdoor.co.uk/Award/Best-Places-to-Work-UK-LST_KQ0,22.htm) and our Group CEO, Greg has recorded [a podcast about our culture](https://octopus.energy/blog/podcast/) and how we empower our people. We’ve also been placed in the [top 10 companies for senior leadership](https://www.businessleader.co.uk/the-top-25-uk-companies-for-senior-leadership-revealed-by-glassdoor/) - 🎁 Visit our UK perks hub - [Octopus Employee Benefits](https://octopus.energy/octopus-employee-benefits/)