Customer Onboarding Specialist

Job description

**Protecting and building a future shaped by original ideas, innovations, and creativity.** Threats to brand integrity are scaling fast. We're building the intelligence to scale faster. MarqVision is the brand integrity partner for the world's most ambitious companies, providing AI-powered detection and enforcement across 1,500+ platforms in 115+ countries. We don't just flag problems; we eliminate them at scale so brands can grow with confidence. Founded in 2020 and backed by SoftBank, Y Combinator, DST Global Partners, HSG, and Salesforce Ventures, we've been recognized with an LVMH Innovation Award and named to the Inc. 5000 list of America's fastest-growing private companies in 2025. If you want to work at the intersection of AI, global commerce, and IP, this is the place. **How You'll Make an Impact at MarqVision** As a Customer Onboarding Specialist at MarqVision, you will play a critical role in shaping the first experience new clients have with our brand protection platform. In the process of a new customer signing their contract, you’ll be the one who assesses their needs, sets up their account, configures our tools to match their enforcement goals, and ensures everything is running smoothly before handing off to our operations team. Working closely with Sales, Customer Success, and Operations, you’ll coordinate across teams and regions to deliver a seamless onboarding experience. No two customers are the same, and you’ll adapt your approach to each one. **What You’ll Do** - Coordinate and deliver pre-sales assessments to AEs and clients. - Assess new customer needs during and after contract signing to define the scope of brand protection services, success metrics, and the right product configuration for their specific enforcement challenges. - Recommend the appropriate service package based on abuse types, customer IPR, and relevant enforcement volume. - Closely communicate with customers and internal teams to walk customers through the onboarding process, gather requirements, and communicate next steps clearly. - Align customer expectations with our service scope, ensuring customers understand what to expect before their account transitions to our operations team. - Build and improve internal process documentation and standard operating procedures, as well as help train team members on updated workflows. - Manage a pipeline of onboarding requests from sales teams across multiple global regions, prioritizing time-sensitive deliverables and meeting deadlines. - Coordinate with external partners and internal teams (including Product and Engineering) to ensure smooth execution and escalate issues as needed. - Maintain detailed onboarding records and reports, contribute to ongoing process improvements that make the team more efficient and scalable. **What You Bring** - 3+ years of experience in customer onboarding, implementation, project management, or customer success–ideally in a SaaS or tech environment. - Interest in or exposure to brand protection, intellectual property, e-commerce, or online marketplaces is a plus (no deep expertise required; we’ll teach you the domain). - Excellent organizational skills with the ability to juggle multiple customer projects at different stages simultaneously, across global time zones. - Strong communication skills (verbal and written) with the ability to lead customer-facing meetings, present scoping findings, and build trust with stakeholders. - Detail-oriented with the ability to follow structured processes accurately; comfortable working with dashboards, data, and operational metrics. - Proactive, solutions-oriented mindset with a bias toward process improvement. - Collaborative and adaptable, comfortable working cross-functionally across Sales, Customer Success, Operations, and Product teams. - Tech-savvy and a fast learner—you’ll be trained on our internal tools and platform, so what matters most is your ability to pick things up quickly. - Bilingual proficiency in Korean and English required; the role involves daily communication with both Korean-based teams and global stakeholders. **Bonus Signal** - Experience with SaaS customer onboarding, implementation, or customer services. - Familiarity with e-commerce platforms, online marketplaces, or brand/IP-related tools and databases. - Experience creating or maintaining process documentation, training materials, or SOPs. - Comfortable working with both technical and non-technical stakeholders across different teams and regions. **Interview Process** - Please submit all documents as a PDF file - The interview process is as follows - Application Review > Screening Interview > Hiring Manager Interview > Team Interview > Culture Fit Interview > Case Study (optional) > Final Interview - The interview process is subject to change. - This is a full-time position with a 6-month probationary (trial) period - Please ensure that all submitted documents are accurate. Any false information may result in the withdrawal of your acceptance or offer of employment. **Why Become a Marqvisioner** - 전 세계 10여 개국의 팀원들과 함께 글로벌한 임팩트를 만들어갈 수 있습니다. - 유연근무제(8~10AM 출근)와 재택근무(주 2일)를 통해 최적의 업무 환경을 선택할 수 있습니다. - 입사 시 미국 주식 기반의 스톡옵션을 제공합니다. - 구성원들의 건강을 위해 정기 건강검진을 지원합니다. - 개인의 성장을 위해 오피스에서 영어 회화 교육을 지원합니다. - 오피스 출근 시 점심 식대를, 야근 시 저녁 식대 및 택시비를 지원합니다. - 팀 빌딩을 위한 팀 단위 회식비를 지원합니다. - 다양한 간식, 음료, 커피, 맥주 등을 제공합니다. **Additional Reference** - [MarqVision Company Blog](https://www.marqvision.com/blog) - [Leadership Team](https://www.marqvision.com/leadership) **Equal Opportunity** At MarqVision, we believe real growth comes with attracting the brightest minds, motivating them to succeed in their position, and ensuring plenty of fun along the way. If you think this position is for you, apply now! MarqVision is an Equal Opportunity Employer and encourages applicants of all backgrounds to apply. We are committed to building a diverse and inclusive workforce that reflects the customers and communities we serve. By applying for this role, you acknowledge MarqVision’s Global Recruiting Privacy Policy. Your privacy is important to us. Please review our [Candidate Privacy Notice](https://docs.google.com/document/d/1rWdOaSaiZyfYVVP71sQfPd-XnV93oVmFyjP8URCnHJg/edit?tab=t.0).