Customer Onboarding Specialist - AgTech / Tecnología Agrícola

Job description

ABOUT HALTER At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB. To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. ABOUT THE ROLE As a South American Launch Specialist, you'll be one of the first people on the ground establishing Halter's presence across the region — and you'll own what it means to bring Halter to producers in Argentina, Uruguay, and Brazil for the first time. You'll lead the rollout of Halter on new operations end-to-end: training cattle and operators, solving problems in the field, and supporting producers as they get started. You'll work directly with ganaderos and pecuaristas — on the estancia, on the fazenda, in the campo — building the onboarding experience that every future customer in the region will inherit. This role is partially field-based. Expect roughly a 70/30 split toward time on the ground, with regular travel across Argentina, Uruguay, and Brazil. You'll be with customers where they run their cattle, and the quality of what you build depends on you being there and understanding their operations deeply.. It's practical, hands-on, and highly ownership-driven. Every operation is different, and you'll tailor each deployment to help producers build confidence with Halter. Because we're early here, your read on what's working — and what local producers actually need — feeds straight back into how we build. You'll work closely with our Product team to make sure Halter meets the realities of South American ranching, not a playbook borrowed from somewhere else. WHAT YOUR DAY COULD LOOK LIKE - Own deployments from sales handoff through a smooth transition to the broader customer team - Travel to estancias and fazendas across Argentina, Uruguay, and Brazil to deploy Halter in person - Work directly with producers to bring Halter into their operation and support day-to-day use - Lead training that fits the operation: practical, straightforward, and useful - Act as the main point of contact during deployment, giving customers a clear, reliable owner - Partner closely with Sales, Support, Product, and Operations to keep deployments coordinated across borders - Keep deployments on track by managing timelines, aligning resources, and clearing blockers - Solve problems quickly and adapt plans as conditions change — language, terrain, and infrastructure will all vary - Spot patterns in the field and feed them directly to Product to shape how Halter works for the region - Set customers up with the confidence and foundation needed for long-term success with Halter - Whatever else it takes: This is an early-stage market entry. You’ll do what needs doing to make Halter succeed in South America. WHO ARE WE LOOKING FOR - Experience working with customers: whether onboarding, supporting, deploying, or managing complex rollouts - Genuine comfort with travel and field work - Fluency in Spanish and English, Portuguese is a bonus. - Confidence operating independently and keeping priorities organized - The ability to coordinate moving pieces and keep things progressing without constant oversight - A practical, solutions-focused mindset when challenges come up - Comfort working cross-functionally: pulling in the right people and keeping everyone aligned - Clear, straightforward communication - Good judgment and the ability to adapt when plans change - A genuine care for the people we serve and the quality of the work - Agriculture or cattle ranching experience, especially with extensive grazing systems English proficiency is a requirement for this role. The recruitment process will include interviews conducted in English, and a significant part of the day-to-day work will also be conducted in English. Candidates should feel comfortable communicating, participating in professional conversations, and working effectively in English. If you are not comfortable having professional conversations in English, this role may not be the right fit for you. NICE TO HAVES - Familiarity with the South American beef sector across one or more of Argentina, Uruguay, or Brazil - Startup or high-growth environment experience - Familiarity with tools like Salesforce, Intercom, or similar systems - Experience working in ag-tech JOIN OUR TEAM Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit! If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch! Please also feel free to check out the careers page https://www.halterhq.com/careers for more information on working at Halter and don't forget to follow us on LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. WHY OUR TEAM LOVES WORKING AT HALTER: - Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations. - Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems. - You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our $1,000 personal growth fund. - This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"