Customer Onboarding Specialist - French Market

Job description

**About the role** As a **Customer Onboarding Specialist** at Amenitiz, you are one of the first people a new customer works with after signing. Your role is to guide independent hoteliers and property owners through the platform, ensure they launch with confidence, and set them up to get real value from day one. This is a hands-on, customer-facing role with direct and visible impact on product adoption and customer satisfaction. You will work closely with your Team Lead and teammates, following clear processes while developing your expertise in SaaS and customer experience. **Your mission** - Guide new customers through the onboarding process, ensuring a smooth and confident launch on the Amenitiz platform - Train hoteliers in a practical and engaging way, helping them become autonomous and self-sufficient users - Build strong relationships with your assigned customers and contribute directly to their satisfaction and retention - Serve as a reliable point of contact during onboarding - understanding customer needs and helping them find the right solutions - Collaborate closely with your Team Lead and teammates to deliver a consistent, high-quality onboarding experience - Share customer feedback and observations with the team to continuously improve how we onboard new clients **About you** - Native **French** speaker and proficiency in English. Spanish is a plus. - 1+ years of experience in a customer-facing role; travel tech background is a strong plus - You explain complex topics clearly and adapt your communication style to different customers and contexts - Curious, proactive, and comfortable asking for feedback and support - Organised and reliable, with a genuine interest in growing your skills in a team environment - Proficient in Excel; familiarity with tools such as Stripe, Notion, Intercom, or Zendesk is a plus **Our offer** - Competitive salary with performance-based incentives - Stock options with a progressive vesting schedule - Comprehensive health insurance - 25 days of holidays from day one, rising to 28 after your first year and 30 after two years - €10 a day for lunch through our virtual canteen, Kombo, every day you work from the office - Flexible benefits - save on meals, childcare, transportation, and training with our tailored remuneration options - On-demand salary access - no need to wait until the end of the month - Any book, purchased for you, plus access to a shared team library - An international team of 35+ nationalities based in one of Europe's leading tech hubs #LI-LD1