Customer Operations Agent

Job description

🚀 Who are we? GoDutch is redefining how business finance should work. Traditional business finance has not kept up with the reality of modern companies. Entrepreneurs and finance teams still lose hours every week to manual admin, spreadsheets, and fragmented tools. We believe it should be faster, fairer, and simpler. A single account that saves time and money, backed by real human support and powered by smart automation. That is the standard we are building, with speed, service, and AI at the core. In just two years, GoDutch has scaled rapidly. We now support more than 27,500 active business users who process over €2.5 billion annually through our platform. Over the past year alone, we grew tenfold, driven by companies switching to GoDutch to cut their finance administration time by up to 70 percent. Joining GoDutch means being part of a fast growing fintech at a defining moment. We are looking for people with strong ownership, high standards, and the ambition to challenge an outdated status quo. You will help build robust, scalable technology that delivers real value for businesses, while contributing to a more transparent and sustainable financial system. 👤 About the role This is an entry-level support role focused on delivering a high-quality customer experience and supporting GoDutch’s growth by helping users get the most out of our product. You will work closely with the Head of Operations and cross-functional teams to handle customer inquiries, resolve issues efficiently, and learn the fundamentals of customer support in a fast-growing fintech environment. 📈 What does success look like? You possess the ability to speak, write and understand in both English and Dutch Support and assist customers by handling inbound questions via email, chat, and other support channels, resolving issues clearly, accurately, and in a timely manner. Troubleshoot and problem-solve by understanding customer issues, investigating product behaviour, escalating bugs or complex cases where needed, and following up until resolution. Maintain high-quality support operations by logging tickets correctly, keeping customer records up to date, and ensuring documentation and internal notes are clear and complete. Learn and improve continuously by building strong product knowledge, understanding common customer pain points, refining responses, and applying feedback to improve response quality and speed. Collaborate effectively by working closely with product, technology, and compliance teams, sharing customer insights, helping improve help centre content, and representing GoDutch professionally at all times. ✅ What's in it for you? Competitive compensation. Flexible and modern work environment from our office on the Nieuwezijds Voorburgwal, right in the center of Amsterdam and a 3-minute walk from Amsterdam Central Station. Strong team culture and free lunch because we build GoDutch together, with regular fun team events and moments to celebrate wins. Real, visible impact your work directly helps businesses save time, reduce admin, and grow. You see the results every day. All hardware including laptops, monitors, and everything you need to do great work from day one. Fast learning and personal growth in a high impact environment where ownership and initiative truly matter. GoDutch is not just a place to work. It is a place to build, challenge the status quo, and grow alongside an ambitious team. 💙 Equal Opportunities At GoDutch, we believe great teams are built on diverse perspectives, backgrounds, and experiences. We welcome applicants regardless of background, identity, or life path. What matters most to us is how you think, how you work, and how you treat others. If you feel you might be too junior for a role, we still encourage you to apply, motivation, curiosity, and potential matter just as much as experience. And if you don’t see a role that fits you perfectly, feel free to send us an open application. We’re always happy to meet great people. Questions? Always feel free to reach out. We’re happy to talk, clarify, or think along with you. Caring is one of our founding principles, and that starts with how we treat people who are curious about joining GoDutch. Although we normally want to reply to every application ourselves, due to the high number of applications for this role, we're temporarily only reaching out to candidates we'd like to invite for a first conversation. Haven't heard from us within two weeks? Then we've decided not to move forward this time. Sorry for the inconvenience, and thank you for your interest in GoDutch.