Customer Operations Agent (German & English) Malta (f/m/d)

Job description

Already living in Malta and looking for your next opportunity? Join our team at NEObet and take the next step in your career. We’re a growing international sportsbook operator and are looking for a German-speaking Customer Operations Agent to strengthen our team on-site in Malta Tasks Your role You’ll be part of our Customer Operations team and ensure a smooth experience for our users: Support customers via live chat & email (German & English) Handle KYC checks and verify documents Ensure accurate and timely payout processing Contribute to improving and streamlining internal processes Requirements Your profile Fluent German (written & spoken) – must-have Very good English skills Willingness to work flexible shifts (incl. weekends & public holidays) Nice to have: Experience in customer support (ideally iGaming / sports betting) Interest in sports or betting products What matters most: Strong communication skills & empathy A structured and solution-oriented mindset Reliability and attention to detail Benefits What we offer 💰 Competitive salary: €28,000–€30,000 depending on experience ➕ Bonus: €1,000–€2,400 per year ✈️ Relocation support: Not in Malta yet? We’ve got you covered with flights and accommodation for your first weeks on the island 🏡 Work-life balance: 1 home office day per week – you choose 🚖 Late shift support: We’ll get you home safely after late shifts 🏥 Private health & dental insurance 🎁 Exclusive discounts via the Cloudigo app 🌍 International team & great atmosphere: Work in a supportive environment where people actually enjoy working together 🌍 Why NEObet? At NEObet, you’ll work in a collaborative and friendly environment: Open communication & short decision paths Regular feedback & quarterly development talks Team events and a strong team spirit Structured onboarding to get you started quickly You want to be part of our great team? Please send your CV. We are happy to meet you ❤️ 💙 💚